Restoration Manager

SERVPRO of Montgomery provided pay range

This range is provided by SERVPRO of Montgomery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/hr - $70,000.00/hr

The Restoration Manager oversees all aspects of assigned restoration projects and assigned Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities:

• Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
• Negotiate with customers and/or clients for approval of restoration activities
• Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain all communications with customers, teammates, vendors, and insurance representatives
• Manage production expenses including labor, equipment, vehicles, and other assets
• Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.
• Actively engage in recruiting, hiring, and training restoration teammates

Job Specific Responsibilities:

Safety

• Recognizes and documents safety hazards.
• Identifies PPE needs and enforces adherence to proper usage.
• Adheres to and oversees work site safety protocols and franchise safety guidelines.
• Attends and participates in team safety meetings.
• Maintains assigned PPE kit.

Work Habits

• Maintains well-organized physical and digital records, documentation, and workspace.
• Assists Operations with scheduling and dispatching of Restoration staff, as needed.
• Assists Human Resources with training and development of Restoration staff, as needed.
• Acts as a resource for Large Loss Team, as needed.

Priority Response

• Responds and initiate services utilizing crews and subcontractors as needed.
• Evaluates customer priorities and project needs.
• Consults with potential customers and sells services, converting leads into viable jobs.
• Communicates initial inspection findings and ongoing activities with stakeholders.
• Identifies safety hazards, communicates, and establish control measures to ensure the safety of occupants and workers.
• Initiates mitigation/remediation services.
• Determines salvageable items and materials.

Scope/Plan

• Creates and reviews project scopes of work and estimates for accuracy.
• Negotiates scope of work and/or pricing to obtain required approval.
• Creates and maintains a project timeline.
• Reviews work orders to ensure direction corresponds to efficient completion of the scope of work.
• Communicates expectations and order of operations of planned mitigation/remediation activities to Restoration Supervisors and oversees their activities.
• Plans for and schedules subcontracted services.

Project Management

• Coordinates, plans, and manages work activities of projects to ensure quality standards are met.
• Manages and ensures submission of accurate project documentation and communications to all stakeholders.
• Creates project budget and manages job costs to maintain profitability.
• Performs quality control inspections throughout the project and takes corrective actions as needed.
• Maintains communication with internal and external stakeholders daily.

Customer/Client Service

• Manages the execution of an exceptional customer/client experience while identifying and implementing activities for incremental improvement.
• Communicates restoration processes and establishes expectations with stakeholders.
• Listens to stakeholder concerns or complaints and takes appropriate action.
• Explains all the required paperwork to customers and obtains signatures as needed.
• Manages damage reimbursement expenses.
• Maintains communication with all stakeholders on progress of job.

Expense/Asset Management

• Manages Restoration expenses according to company guidelines.
• Controls labor and consumable usage on assigned projects.
• Manages…