Operations Manager

Operations Manager

Reporting directly to the General Manager, the Operations Manager fulfills daily operations including route supervision, staff and operator oversight, effective communication with internal and external customers, coaching employees for optimal performance, and managing the entire operation in the absence of the General Manager. This position is based in Norcross, GA
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Competitive compensation package of minimum $60,000 – maximum $73,000.

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Tracks, compiles and analyzes performance; handles interdepartmental issues; resolves employee issues and grievances; improves processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates staff performance; ensures timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.
• Travel requirement outside of immediate area (as a percent):