Mitigation and Contents Manager

Norcross, United States | Posted on 09/23/2025

Location: Norcross, GA

Employment Type: Full-Time onsite

Implement4 is a restoration-specific recruitment firm dedicated to connecting top-tier talent with leading companies in the restoration industry. We partner exclusively with restoration contractors across the country, helping them build high-performing teams in operations, sales, and executive leadership. This opportunity is with one of our clients in Norcross, GA
, a respected and growing restoration company that is seeking a strong leader to oversee their Contents & Mitigation division
.

Our client is seeking an experienced Contents & Mitigation Manager to oversee their contents division and emergency mitigation services. This leadership role is responsible for managing field teams, ensuring project quality, building client relationships, and driving departmental performance. The right candidate will be hands-on, detail-oriented, and committed to delivering top-tier service in water, fire, mold, and contents restoration.

Leadership & Team Development

• Lead, train, and mentor contents and mitigation teams, ensuring adherence to company standards.
• Manage scheduling, staffing, and resource allocation to maximize efficiency.
• Foster a culture of accountability, safety, and continuous improvement.

Project Management

• Direct all mitigation and contents projects from emergency response through final delivery.
• Maintain quality control with regular site visits and inspections.
• Ensure compliance with IICRC, OSHA, and company SOPs.

Client & Insurance Relations

• Serve as the primary contact for homeowners, property managers, insurance adjusters, and carriers.
• Provide accurate project updates, documentation, and customer communication.
• Build strong long-term relationships to drive repeat business and referrals.
• Track job costing, profitability, and departmental performance metrics.
• Develop and refine workflows for increased efficiency and margin improvement.
• Oversee inventory, equipment, and vendor partnerships.

Technical Expertise

• Guide technicians on proper handling, cleaning, packing, and storage of contents.
• Ensure correct application of drying and mitigation techniques.
• Provide technical problem-solving and escalation support to teams.

Our client is a well-established restoration firm based in Norcross, GA
, known for its rapid response, technical expertise, and exceptional customer service. Their team helps homeowners, businesses, and communities recover from disaster with compassion, professionalism, and integrity.

5+ years of restoration industry experience with a focus on contents and mitigation
.

2+ years in a supervisory or management role.

IICRC certifications strongly preferred (WRT, FSRT, ASD, AMRT).

Strong knowledge of insurance claims processes and estimating software (Xactimate experience preferred).

Excellent communication and leadership skills with the ability to work under pressure.

Valid driver’s license with acceptable driving record.

Salary: $80,000 – 90,000 (commensurate with experience).

Performance-based bonus opportunities.

Company vehicle and fuel card.

Paid time off and holidays.

Opportunities for professional development and continued training.