Associate Director of Pastoral Care

Purpose

The Associate Director of Pastoral Care at Victory Norcross provides leadership and supports oversight for the campus’s care ministries, ensuring congregants receive spiritual and practical support during times of need. This role coordinates volunteer teams, supports financial assistance processes, hospital visits, and funerals with excellence and empathy. This role also provides ministry coordination and administrative support as needed to ensure compliance and consistency of Pastoral Care internal databases & processes.

As a key campus leader, the Associate Director fosters a culture of prayer, care, and connection while aligning ministry efforts with Victory’s overall mission.

• Lead and support volunteer Prayer Team and Care Ministers
  , including recruitment, onboarding, training, and ongoing development
• Serve as a pastoral presence during weekend services, funerals, hospital visits, and other care-related events

• Oversee and manage financial assistance requests for congregants, including intake, review, follow-up, and coordination with central teams
• Maintain and update volunteer rosters, scheduling systems, and resource documents for both Prayer and Care Ministries
• Coordinate logistics for funerals and memorial services, including supplies, volunteer assignments, and family support

• Facilitate communication between Norcross campus and Central Pastoral Care teams to ensure consistency in policies, procedures, and ministry execution
• Serve as liaison for hospital visitation and prayer room coordination, including setup, supplies, and volunteer scheduling
• Collaborate with other campus staff pastors and ministry leaders to support cross‑functional initiatives and ensure a standard care for congregants

• Organize and lead regular volunteer meetings, prayer sessions, and training events to foster community and spiritual growth
• Track onboarding progress for new volunteers and ensure completion of necessary steps and documentation

• Manage reservation of ministry spaces, maintain supplies for visitation and prayer teams, and ensure readiness for weekend services

• Compassionate, Delegation, Interpersonal Skills, Approachable, Communicator, Detail Oriented, Problem Solving, Organized, Leadership, Relator, Conflict Management, Empathy, Soul Care Training, High level of confidentiality, Sociable, Loves people
• Effective and efficient Communication
• Proficient with Microsoft Tools and computer programs
• Fully committed member of Victory
• Quick learner
• Committed worker – does what it takes to get the job done
• Able to handle multiple things at once and switch back and forth and still stay on track

• Administrative Experience and above
• Knowledge of MAC and Microsoft Office environments
• Able to learn ROCK and Planning Center
• An acceptance of, and commitment to Jesus Christ as Savior and Lord
• An understanding of the mission and purpose of Victory Church
• Acceptance and agreement of Victory Church’s CHECK values and staff commitments