Associate Director of Pastoral Care

Associate Director of Pastoral Care

Purpose: The Associate Director of Pastoral Care at Victory Church Norcross provides leadership and oversight for the campus’s care ministries, ensuring congregants receive spiritual and practical support during times of need. This role coordinates volunteer teams, supports financial assistance processes, hospital visits, and funerals with excellence and empathy. The Associate Director also provides ministry coordination and administrative support to ensure compliance and consistency of Pastoral Care internal databases and processes, fostering a culture of prayer, care, and connection while aligning ministry efforts with Victory’s overall mission.

• Lead and support a volunteer Prayer Team and Care Ministers, including recruitment, onboarding, training, and ongoing development.
• Serve as a pastoral presence during weekend services, funerals, hospital visits, and other care-related events.
• Oversee and manage financial assistance requests for congregants, including intake, review, follow‑up, and coordination with central teams.
• Maintain and update volunteer rosters, scheduling systems, and resource documents for both Prayer and Care Ministries.
• Coordinate logistics for funerals and memorial services, including supplies, volunteer assignments, and family support.
• Facilitate communication between the Norcross campus and Central Pastoral Care teams to ensure consistency in policies, procedures, and ministry execution.
• Serve as liaison for hospital visitation and prayer room coordination, including setup, supplies, and volunteer scheduling.
• Collaborate with other campus staff pastors and ministry leaders to support cross‑functional initiatives and maintain a standard of care for congregants.
• Organize and lead regular volunteer meetings, prayer sessions, and training events to foster community and spiritual growth.
• Track onboarding progress for new volunteers and ensure completion of necessary steps and documentation.
• Manage reservation of ministry spaces, maintain supplies for visitation and prayer teams, and ensure readiness for weekend services.

• Administrative experience and above.
• Knowledge of MAC and Microsoft Office environments.
• Able to learn ROCK and Planning Center.
• An acceptance of, and commitment to Jesus Christ as Savior and Lord.
• An understanding of the mission and purpose of Victory Church.
• Acceptance and agreement of Victory Church’s CHECK values and staff commitments.
• Commitment to be a fully engaged member of Victory.
• Quick learner and able to handle multiple tasks while staying organized.
• Strong communication skills and proficiency with Microsoft tools.
• Detail‑oriented and organized, with high level of confidentiality.
• Leadership and conflict management capabilities.

• Compassionate, approachable, and effective communicator.
• Delegation, interpersonal skills, and problem solving.
• Organized, detail‑oriented, and capable of managing multiple priorities.
• Empathy and soul care training.
• High level of confidentiality and sociable nature.
• Loves people and promotes community connection.

By submitting your application you hereby certify that the facts set forth above are true and complete to the best of your knowledge. You understand that misrepresentations can result in termination and that Victory Church reserves the right to investigate references and conduct background checks. You agree to provide documentation to establish identity and employment eligibility and to comply with Victory Church’s ministry guidelines and the requirement for a physical examination and drug screen if applicable.

You understand that you may resign at any time and that Victory Church has the right to terminate employment at any time, without notice, for any reason consistent with applicable law.