Supervisor, Laboratory Training; GA)

Responsible for managing critical training, competency processes and employee Career Progression for Qual Tex Laboratories.

Facilitate organizational excellence throughout all departments.

Exhibit leadership and maintain knowledge of regulatory/quality requirements.

Maintain knowledge of all current Standard Operating Procedures (SOPs) and training plans required for effective training and competency.

Maintain excellent communication with all personnel. Manage and supervise Laboratory Technical Specialists, Training who are assigned to Qual Tex Labs.

Work with other staff involved with Learning & Development to develop, write and/or revise core laboratory curriculum.

Commit to and abide by the character of Bio Bridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

• Manage training objectives, curriculum, strategies, policies, and programs.
• Coordinate training activities and competency assessments.
• Evaluate and monitor training programs for effectiveness, regulatory compliance, and timeliness of completion.
• Collaborate with Laboratory operations, Compliance, and QA staff to identify key metrics that, when addressed during training, will improve quality and efficiency.
• Collaborate with Laboratory Operations, Compliance, and Quality Assurance SMEs to produce and/or revise controlled documents in response to Investigation Reports/CAPAs, Validations, Quality Audits, Risk Assessments, process improvements, etc.
• Maintain strict adherence to Standard Operating Procedures (SOPs), regulatory requirements, and all company policies.
• Competently perform all assigned departmental duties.
• Monitor staff performance and assign workflow schedules. Train and/or mentor new employees.
• Manage, initiate, and lead team-oriented work projects for the implementation of training programs, validations, process improvements, and Standard Operating Procedures (SOPs) that align with strategic goals.
• Display positive leadership skills and champion management directives with department employees by committing to and embracing the mission, vision, and core values of Qual Tex Laboratories:
• Be dedicated to the highest standards of quality and adhere to all safety, regulatory, and quality requirements.
• Foster an atmosphere of open, honest communication and knowledge sharing among workers in business units throughout the organization. Demonstrate respect for co-workers and management.
• Consistently improve performance outcomes in customer satisfaction, worker engagement (motivation and satisfaction), operational excellence, innovation, and financial performance.
• Maintain a positive work attitude and participate in self-improvement as an effective leader.
• Assist in other laboratory areas as directed.
• Performs other duties as assigned.

• May perform duties as designated by management team as needed or in the event of his/her absence.

Requires a Bachelor’s Degree from an accredited college or university with major course work relative to the field of assignment.

• Valid United States Operators Driver’s License

• Requires four or more years of laboratory experience.
• Requires one or more…