Operations Assistant

Duncan-Parnell is the Southeast’s leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, Inspired Flight, Yellowscan, and Quantum-Systems, among others, Duncan-Parnell’s growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.

Duncan-Parnell is looking for an Operations Assistant in our Norcross, GA location. This is a great opportunity for someone engaging and customer focused, with a strong attention to detail. Duncan Parnell will provide the resources, we just need your hard work, dedication, energy, and focus on office efficiency, sales support, and elevating customer experience. Come grow with us!

The Operations Assistant is a key member of the branch team responsible for ensuring efficient daily operations and delivering exceptional customer service. This multi-functional role provides operational, sales, and administrative support to customers and other Duncan-Parnell team members. Core responsibilities also include processing sales orders, rental order processing, shipping/receiving, maintaining a clean, organized, and customer-ready environment, inventory control, opening and closing the facility.

This position requires the ability to seamlessly balance customer-facing interactions with back-end operational responsibilities, ensuring exceptional customer service and efficient branch performance.

• Customer Service: Assist customers with orders and provide solutions to meet their needs. Respond to inquiries promptly and while ensuring all customers and colleagues are treated courteously and professionally.
• Order Management & Sales Support: Process orders for equipment, supplies, accessories, and rentals via the company ERP system from face-to-face customers, phone orders, and internal sales representatives. Upsell and cross-sell where appropriate to meet customer needs.
• Rental Administration: Manage rental equipment processes including quoting, setup, check-out, check-in, billing, and other documentation, while ensuring assets are maintained and accounted for.
• Shipping & Receiving: Perform all receiving activities (unpacking, verifying, entering inventory receipts, and stocking items). Execute shipping duties (pulling, organizing, packing, and preparing outbound orders). Coordinate with carriers and internal delivery services for timely fulfillment.
• Showroom & Facility Maintenance: Maintain a clean, safe, and presentable showroom, office space, and warehouse environment. Ensure merchandising displays are regularly stocked, attractive, organized, and aligned with brand standards.
• Inventory: Complete regular cycle counts and inventory audits while also assisting in maintaining accurate inventory records.
• Open and Close Operations: Open and close the branch according to posted hours of operation (Mon‑Fri, 8 am‑5 pm), ensuring all security and safety procedures are followed.
• Administrative Support: Help with general office duties including filing, recordkeeping, and supporting sales and operations staff with administrative needs.
• Team
  
  Collaboration:
  
  Coordinate with other team members to fulfill orders, meet deadlines, and ensure smooth branch operations.
• Other Duties: Perform additional duties as assigned by the Branch Manager.

• Friendly, approachable, and highly customer-focused, demonstrating an excellence-in-service mindset.
• Dependable, motivated self-starter who takes initiative with a positive, “can-do” attitude committed to quality experiences for all stakeholders.
• Able to transition smoothly between front-line customer interactions and detailed operational tasks.
• Reliable…