Area Supervisor

Area Supervisor

Ross Stores, Inc. is the leading off‑price retail chain with over 2,200 stores. This role focuses on opening and closing the store, supervising associates, ensuring a friendly shopping environment, maintaining merchandise presentation, and executing company policies and procedures.

Seniority Level: Mid‑Senior Level

Employment Type: Full‑time

Area Supervisors are members of Store Leadership and, when acting as Manager on Duty, they are responsible for opening and closing the store, supervising associates, and maintaining a clean, customer‑friendly environment.

• Maintaining Safe & Secure Environments:
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone, reporting any unsafe conditions or practices to Store Leadership.
  • Responsible for the security of the building, including entrance/exit control, EAS devices daily function check, cash office security, armored carrier pick‑ups and register area.
  • Removes clutter and ensures safe, clear egress to emergency exits.
  • Responsible for customer safety, including accident prevention, accident reporting, and emergency procedures.
  • Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.
• Customer Service:
  • Treats all customers, associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times.
  • Recognizes associates using company recognition programs.
• Personal and Store Brand:
  • Represents and supports the company brand at all times.
  • Maintains a professional appearance in accordance with the company dress code and ensures all associates adhere to the dress code.
  • Keeps all store areas clean, well‑maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensures recovery, sizing, and markdowns are completed to company standards.
  • Responsible for receiving merchandise when needed.
  • Processes all merchandise with a sense of urgency.
  • Responsible for receipt of non‑merchandise inbound deliveries.
  • Responsible for cleanliness and organization of all stockrooms.
  • Helps deliver and place merchandise on the sales floor.
  • Ensures back‑stock is secured and processed to company policy.
  • Responsible for merchandising of department, including back‑stock.
  • Responsible for the reduction of loss due to damage.
  • Ensures compliance with monthly presentation guidelines.
  • Responsible for floor moves and signing, including promotional signing.
  • Responsible for re‑wraps as needed.
• Loss Prevention:
  • Understands and complies with the Loss Prevention Awareness Program.
  • Maintains a strong presence on the sales floor and engages customers and associates.
  • Safeguards confidential information, cash, credit card information, and merchandise.
  • Ensures public view monitor (PVM) system is maintained properly.
  • Conducts “Code 50” package inspections.
  • Executes all company best practices and maximizes productivity by minimizing steps.
• Front End Supervision and Operations:
  • Ensures associates follow company standards at the front end.
  • Maintains pace, energy, and presence at the front end, managing the line to expedite customer wait time.
  • Trains and coaches associates on cash registers, shortage control policies, and other front‑end procedures.
  • Controls retail associates’ break schedule for backups, lunches, and breaks.
  • Ensures all equipment works properly.
  • Maintains proper supplies and recovery for the front end area.
  • Ensures go‑backs are expedited, properly scanned, security‑tagged, and ticketed.
  • Teaches all associates the “Scan and Bag” best practice.
  • Ensures salability of merchandise on the front end, aisles, tables, and specialty racks.
• Fitting Rooms:
  • Responsible for the maintenance and cleanliness of the fitting rooms.
  • Ensures all garment tags are audited and accounted for to company policy.
  • Ensures go‑back compliance throughout the day; all merchandise returned must be ticketed, scanned, and security‑tagged.
• Administrative Duties:
  • Ensures cash pulls and bank deposits are conducted per company policy.
  • Responsible for front‑end…