HVAC Parts Counter Salesperson

Job Information

Job Title: HVAC Parts Counter Salesperson
Job Location: Norcross, GA
Operating Company: Insight Partners
FLSA Status: Non-Exempt

Insight Partners – A member of the AIR Control Concepts family. Insight Partners is a leading commercial HVAC manufacturer’s representative serving Georgia. With deep industry knowledge and decades of experience, we provide a comprehensive suite of HVAC solutions, including equipment sales, parts, service, and advanced control systems. As part of the AIR Control Concepts family, we combine local expertise with a national network to support engineers, contractors, and building owners throughout the lifecycle of a project — from design and installation to long-term maintenance.

Georgia’s Trusted Partner in Commercial HVAC Solutions | Insight Partners

The HVAC Parts Counter Salesperson oversees the operations of the counter assisting customers with purchases (wholesale and/or OEM) through the store/warehouse, as well as by phone. This position is responsible for meeting sales goals, by providing excellent customer service to foster positive relationships, while maintaining existing customers and developing new customers.

• Service customers at the counter and by phone by taking orders (wholesale and/or OEM) and entering them into the system accurately
• Follow company pricing and credit guidelines
• Increase sales and average order size by means of cross-selling, up‑selling, add‑on sales and offering promotional sales items as well as new products
• Promote and sell overages, damaged and discontinued items
• Drive sales activity through outbound sales calls as directed by management
• Participate in company-sponsored sales promotions
• Attend product knowledge meetings as required by management
• Quickly solve customer problems
• Retrieve orders from warehouse quickly and accurately
• Pulling, filling, packing and setting up orders for delivery and pickup
• Communicate positively with supervisors, sales staff, Team members and customers to coordinate deliveries/ pick‑up
• Maintain the ability to determine the status of an order at any given time
• Accurately use order entry, computerized systems and other technologies as required
• Participate in scheduled physical inventory and weekly cycle counts
• Keep merchandising and counter areas clean and welcoming
• Keep store inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
• Ability to support with warehouse duties including forklift loading/unloading, receiving inventory, stocking inventory, etc.
• Performs all other duties as assigned

• Customer Focus - Ability to put the customer FIRST. Dedicated to meeting the expectations and requirements of internal and external customers. Gets first‑hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Active Listening - Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communication - Able to inform orally and in writing, with clarity and good effect. Understands clearly and quickly when instructions or orders are received. Judges what information is important and what is not, and what should be communicated, how, to whom and when.
• Time Management - Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Problem Solving - Refers to the ability to solve difficult problems with effective solutions.

• Education and/or Experience - High School Diploma (or GED or High School Equivalence Certificate required). 1-2 years of HVAC retail/wholesale experience required. 3-5 years selling or retail experience preferred.
• Language Skills - Ability to read, analyze, and interpret documents in English. Ability to respond to common…