Sales Support Representative II- East

FLSA STATUS: Non-Exempt
Location: Hybrid, U.S. |This role supports our TSG East and East/Central customer base.
Preference will be given to candidates located within commuting distance of an East or Central TSG office.

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as trusted advisors, delivering solutions that improve technology, operational, and economic performance to help communities thrive.

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 13 acquisitions, driving over 60% compound annual inorganic growth.

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words of our employees .

Provide advanced sales support functions including complex quote preparation, pricing analysis, customer communications, and coordination of sales opportunities. Assists with training junior staff, resolving escalated issues, and ensuring high levels of customer satisfaction and operational accuracy

• Support one or more Account Managers across assigned accounts, territories, and opportunities.
• Create customer quotations and coordinate with distributors and manufacturers for accurate pricing and availability.
• Collect bills of materials and technical inputs from Solution Architects and submit them to distribution for pricing.
• Validate quote configuration, pricing, terms, and expiration dates before customer delivery.
• Coordinate final pricing and margin review with the Sales Support Manager or sales leadership.
• Serve as a secondary customer contact when the assigned Account Manager is unavailable.
• Follow up with customers on quotations and purchase orders and verify incoming orders against approved terms.
• Maintain accurate opportunity, quote, order, and customer records in Salesforce and related systems.
• Handle complex quotations, pricing scenarios, escalations, and high-priority opportunities with limited supervision.
• Serve as a resource to less-experienced team members and share effective practices.

• Complete assigned work accurately, on time, and in accordance with procedures and service levels.
• Maintain complete and reliable customer, quote, contract, order, and activity records.
• Communicate proactively with customers and internal stakeholders regarding status and next steps.
• Resolve routine issues promptly and elevate exceptions with clear supporting information.
• Contribute to process improvement, documentation quality, and effective workload management.
• Demonstrate dependable customer service, collaboration, judgment, and accountability.

• High school diploma or equivalent required; associate or bachelor’s degree, relevant coursework, or vocational training preferred.
• Five (5) or more years of relevant experience.
• Experience using Salesforce or comparable CRM, quoting, contract, order, or…