UNO Associate Director of Operations, Undergraduate Admissions

Reporting to the Executive Director of Undergraduate Admissions, the Associate Director of Operations provides leadership and oversight for the operational functions supporting undergraduate admissions at the University of Nebraska s position ensures admissions processes, systems, student records, data, and application processing are accurate, efficient, timely, and aligned with university policies and institutional enrollment goals. The Associate Director oversees undergraduate admissions operations, including application and credential processing, admission eligibility review, transfer admissions processes, residency classification, and related student service functions.

The position directly supervises the Assistant Director of Operations and Admissions Associates, establishes operational priorities, monitors workloads and processing timelines, develops staff expertise, and ensures consistent application of university and University of Nebraska System admission policies and requirements. Serving as a primary functional and technical resource for Undergraduate Admissions, the Associate Director provides leadership for admissions systems, data, and technology, including People Soft/ NESIS , SIDA , admissions applications, reporting tools, and related systems.

The position identifies and resolves operational, system, transaction, and student record issues; evaluates the impact of policy and system changes; develops business requirements; and coordinates testing, implementation, and process improvements with campus and University of Nebraska System partners. The Associate Director serves as a key resource for complex admission matters, including Admission by Review, transfer and high school credentials, admission requirements, residency classification, and student records.

The position works closely with academic colleges, the Office of the University Registrar, advising, and other university partners to implement admission requirements, academic programs, concentrations, pathways, and related processes while supporting accurate student records and effective transitions between university offices. As a member of the Undergraduate Admissions leadership team, the Associate Director collaborates with Enrollment Management, academic and administrative units, Information Technology, Business Intelligence, and University of Nebraska System partners to strengthen operational effectiveness, maintain data integrity, support institutional enrollment priorities, and provide a positive experience for prospective and admitted students.

Represent Undergraduate Admissions on university and University of Nebraska System committees, working groups, and special projects related to admissions operations, student systems, data, policy, and enrollment processes. Provide guidance to students, families, school counselors, academic departments, and campus partners regarding complex admission requirements, processes, and circumstances. Serve as an escalation resource for sensitive student concerns requiring additional review or coordination. Collaborate with the Office of the University Registrar, academic colleges, advising units, community colleges, and other university and external partners to address operational issues affecting transfer students and other undergraduate applicants.

Participate in institutional initiatives involving admission policy, systems, student records, and operational improvements. Evaluate potential impacts to Undergraduate Admissions and assist in developing and implementing appropriate solutions.

Minimum of three years of progressively responsible professional experience in admissions, enrollment management, student services, higher education operations, or a related area. Experience must include responsibility for complex operational processes, systems, or student records.

M-F, 8am-5pm