Svc Center Associate - Richardson, TX

• Full-time

About the Role:

As a CBRE HR Service Center Associate, you will serve as a point of contact for the People Service Center cases that are confidential, and highly visible.

This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.

What You’ll Do:

• Provide excellent customer service for People Service Center-related inquiries and be able to operate with limited direction from your manager.
• Manage cases that are, visible, and confidential in nature and resolve them in an accurate, timely, and effective way.
• Build strong relationships to work with other teams to meet objectives and avoid ticket escalation.
• Maintain strong internal and external customer service skills and stay up to date on People policies.
• Assist with the creation of training materials, maintain reference guides, and keep up to date on People policies.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicates unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

If you require any adjustments or support in connection with your application or the recruitment process, please contact  . We are committed to ensuring that all candidates can participate fully in the process.