Field Service Technician

Field Service Technician

Norfolk, Nebraska

** Remote Local*
* Contract

$22.46/hr - $25.67/hr

Our client is looking for a Field Service Technician for a 9-month contract in Norfolk, NE 68701.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 9 months

** Required Skills & Experience*
* + Minimum 2 to 3+ years of field service experience, specifically in commercial printers.

+ Able to do extensive traveling via plane and/or car.

+ Electro-mechanical and printer hardware support experience.

Commercial / large printer experience.

+ Lexmark printer certification.

+ Experience working on commercial printers and have an electronics / mechanical aptitude.

+ Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.

+ Working knowledge of the Microsoft Office application suite including MS Outlook.

+

Experience with multi-platform Windows O/S.

+ Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration.

+ Ability to work independently in a retail environment.

+ Ability to lift up to 50lbs.

+ Excellent customer service skills and professionalism

+ Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

+ Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

+ Demonstrated capability to achieve results in a fast-paced, client-driven environment

** What You Will Be Doing*
* + Project focus on upgrading advanced commercial printers at retail locations.

+ Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit.

+ Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.

+ Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.

+ Install and remove equipment and systems as required.

+ Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems.

+ Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner.

+ Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.

+ Determine the most cost-effective repair / resolution to minimize customer downtime.

** You will receive the following benefits:*
* + Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy.

Applicants need to make their needs known in advance.

** Posted by:
** Kenny Edgerton

** Specialization:*
* +  Technical Support