Parts Solutions Specialist

Job Title and Location

Parts Solutions Specialist

Work Location:

In person – Norfolk, NE 68701

Job Type: Full-time

Express Feed and Grain Parts is an industry leader in agricultural equipment replacement parts.

The Parts Solutions Specialist is a high growth role, supporting agricultural customers such as feed mills, grain elevators, and processing plants through reliable parts support. This position serves as the primary point of contact for incoming customer calls, web orders, and technical inquiries focusing on building strong relationships with external and internal customers through consistent communication, problem-solving, and dependable follow-through. It is also a role that will require parts warehouse management and support.

• Serve as the primary contact for customers seeking parts and equipment for agricultural & industrial material handling systems, such as grain elevator legs, drag, screw and belt conveyors, and other related equipment
• Handle incoming customer calls, emails, and web inquiries, focusing on accuracy and efficiency.
• Provide technical assistance based on system specifications and application needs.
• Monitor and process web orders and provide online assistance as needed.
• Work with existing customers to maintain strong relationships and help identify additional needs.
• Maintain parts inventory through order receiving, locating, shipment, and related duties.
• Track shipments, resolve delivery issues, and ensure timely order fulfillment.

• Familiarity with feed and grain handling systems and related components preferred.
• Experience in sales or parts counter roles within agricultural or industrial supply sectors preferred.
• Effective communication skills with a customer-first approach.
• Ability to read and understand technical diagrams and part specifications.
• Computer skills utilizing Microsoft Office applications, Adobe PDF, and iPad technology.
• CAD software knowledge a plus but not required.
• Must be a self-motivated problem solver and eager to develop within the company

• Self-driven with excellent interpersonal communication skills.
• Professional written and verbal communication.
• Ability to sell, maintain customer relationships, and acquire new customers.
• Willing to learn the feed & grain industry.
• Ability to remain calm in high-pressure situations.
• Research skills for locating and sourcing parts and solutions.

• College degree or 2+ years of related field
• Sales/Customer Service experience
• Feed and Grain industry experience
• Manufacturing industry

• Majority of time spent working directly with customers, solving problems, and coordinating with internal teams.
• Internal Parts and Warehouse management through Receiving, Shipping, and locating orders
• Regular Communication with all levels of customers and company personnel via phone, email, and in-person.
• Must wear protective/safety equipment as required (hard hat, safety glasses, gloves, etc.).

• Valid driver’s license/insurable driving record
• Must pass pre-employment work-style survey, PPPO, general physical, and drug screen.
• Must be 18 years or older.

• 8-hour, day shift, Monday through Friday 8-5

• 401(k)
• Health, dental, and vision insurance
• Life insurance
• Flexible spending account
• Health savings account
• Sick Leave
• Vacation available