Parts Phone Room Sales

The Parts Phone Room Sales position is responsible for supporting the profitability and growth of the Parts Department by providing excellent customer service and accurate parts sales over the phone. This position focuses on assisting customers with parts inquiries, identifying correct parts, processing orders, and ensuring a high level of responsiveness and professionalism. This position also works closely with warehouse, counter, and service teams to ensure timely and accurate order fulfillment.

The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Major Duties and Responsibilities Customer Service and Phone Sales Answer incoming calls and assist customers with parts inquiries and orders

Provide accurate and timely information regarding parts availability, pricing, and specifications

Deliver a high level of customer service while building strong customer relationships

Handle customer questions, concerns, and complaints in a professional manner

Parts Identification and Order Processing Determine correct replacement parts based on customer descriptions or equipment needs

Utilize computer systems and catalogs to identify part numbers and pricing

Process and enter parts orders received via phone accurately and efficiently

Inform customers of substitutions or alternative parts when necessary

Order Coordination and Support Coordinate with warehouse and counter employees to ensure timely order fulfillment

Assist in preparing estimates, including wreck estimates, as needed

Follow up on orders, backorders, and customer requests to ensure completion

Maintain accurate documentation of orders and customer interactions

Administrative Duties and Team Support Maintain a clean, organized, and efficient work area Complete required training and stay current on product knowledge

Attend department meetings and participate in team initiatives

Support other Parts Department functions as needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge, skills, and abilities listed below are representative of those required. This position operates primarily in an office environment with extensive phone and computer use, along with occasional interaction in warehouse settings around moving equipment. Lifting up to 75 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education High school diploma or GED required1 year of experience in the heavy-duty truck or parts industry preferred

Prior phone sales or call center experience preferred

Intermediate to advanced computer skills required

Skills Required Strong customer service and communication skills

Ability to listen, understand, and respond effectively to customer needs

Ability to identify parts based on descriptions, specifications, or catalogs

Basic mathematical skills including pricing, discounts, and percentages

Strong attention to detail and organizational skills

Ability to multitask and manage high call volumes efficiently

Ability to work collaboratively with team members and other departments

Certificates, Licenses, and Registrations Valid driver's license and ability to meet Company insurability requirements preferred

Travel

No regular travel required

Midwest Peterbilt Groups Benefits Health, Dental, and Vision Insurance Flex Spending Accounts (FSA)401(k) with Employer Matching Paid Holidays and PTOTool Insurance Life Insurance Hospital and Critical Care Plans Short and Long-term disability programsIDShield and Legal Shield Services…