Parts Front Counter Sales

Job Details:

Job Location:

Peterbilt of Norfolk - Norfolk, NE 68701, Position Type:
Full Time, Education Level: High School, Travel Percentage:
None, Job Shift: Day, The Parts Front Counter Sales position is responsible for supporting the profitability and growth of the Parts Department by providing excellent customer service to retail and walk-in customers. This role focuses on assisting customers in selecting the correct parts, processing transactions, and ensuring a positive customer experience. The Parts Front Counter Sales employees work closely with warehouse, outside sales, and service teams to ensure timely and accurate order fulfillment.

• Assist walk-in and retail customers in selecting required parts in a professional and efficient manner
• Answer incoming phone calls and assist customers over the phone
• Answer customer inquiries, provide pricing, and explain product options and availability
• Promote additional products, companion parts, and current specials
• Resolve customer concerns and ensure a positive customer experience

• Utilize computer systems and catalogs to determine parts numbers and pricing
• Process sales transactions, including cash, credit, and account sales
• Ensure accurate invoicing and proper documentation for all transactions
• Issue credits for returned parts in accordance with Company policy

• Pull and fill orders from stock and coordinate with warehouse employees as needed
• Notify customers when special orders arrive and follow up on backorders
• Assist with locating out-of-stock parts and placing emergency orders when necessary
• Support lost sales tracking and inventory awareness

• Maintain a clean and organized front counter area
• Participate in training programs and stay current on product knowledge
• Assist other Parts Department employees as needed
• Attend scheduled department meetings and support team initiatives

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge, skills, and abilities listed below are representative of those required. This position operates in a fast-paced retail and warehouse environment with frequent interaction with customers and internal teams. Lifting up to 75 pounds may be required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

• High school diploma or GED required
• Prior parts or customer service experience preferred
• Intermediate to advanced computer skills required

• Strong customer service and interpersonal skills
• Ability to identify parts using catalogs and computer systems
• Basic mathematical skills including pricing, discounts, and percentages
• Strong communication and problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Attention to detail and organizational skills

• Valid driver's license and ability to meet Company insurability requirements preferred

• No regular travel required

• Health, Dental, and Vision Insurance
• Flex Spending Accounts (FSA)
• 401(k) with Employer Matching
• Paid Holidays and PTO
• Tool Insurance
• Life Insurance
• Hospital and Critical Care Plans
• Short and Long-term disability programs
• IDShield and Legal Shield Services

• Midwest Peterbilt Group is an equal opportunity employer
• All applicants will be considered for employment without attention to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws

Founded in 1954, Sioux City Truck Sales, Inc. has grown from a small Diamond-T Truck dealerships into the exclusive Midwest Peterbilt Group (MPG), a network of Peterbilt truck dealerships across Iowa and Nebraska with locations in Sioux City, Des Moines, Council Bluffs, Norfolk, Lincoln, Omaha, and O'Neill. We offer premium trucks, parts, and service as well as wreck repairs and restoration services through MPG Collision Centers, Inc.

(MPG CCI). And, we provide educational opportunities through the Midwest Diesel Tech Academy (MDTA).