Customer Delivery Officer

This job description has been designed to indicate the general nature and level of work required of the post to indicate the level of responsibility. It is not a comprehensive or exhaustive list and the line manager may vary duties from time to time which do not change the general character of the job or the level of responsibility entailed.

Service Purpose Customer Delivery Officer The Enforcement &Safety Service includes responsibility for all environmental health and licensing functions. The purpose of the service is to improve public health, the environment, community standards, and business prosperity. This is achieved by changing business, community, and/or individual behaviour through communication, partnership, project work, persuasion, advice, guidance, or enforcement. Purpose of the Role Customer Delivery Officer Provide technical and administrative support by delivering accurate and timely technical, clerical, and administrative support to Environmental Health and Licensing Officers.

Helping deliver the efficient operation of the service. Customer service and enquiry handling by being the first pointof contact for both internal and external enquiries relating to environmental health and licensing. Providing clear, professional advice or by appropriately directing queries to the relevant officers. Support all regulatory and licensing functions by assisting in processing licence and permit applications, public notices, fee collection, and distribution of statutory documentation for consultations.

Main Accountabilities Customer Delivery Officer 1 To contribute to the processing of applications for licenses, registrations, permits and otherapproval or notification regimes, undertaking validation, consultation, document redaction, managing deadlines, public registers. To issue application decisions & documentation. 2 Carry out duties with due regard to the Councils Customer Care, Equal Opportunities, Information Governance, Data Protection and Healthand Safety policies and procedures.

Understand the value of information to the Council and to contribute to good information governance by keeping information safe, accurate, up to date and available to those who need it. 3 Undertake personal development to enhance knowledge of the legislative framework as required. 4 Conduct and oversee in-person taxi driver Knowledge Tests as well as English Speaking and Listening assessments, adjudicating a secure and professional testing environment and accurate record-keeping of results.

5 Monitor and manage theshared Environmental Healthand Licensing inboxes for prompt triage, appropriate escalation, and resolution of incoming enquiries in line with service protocols. 6 Monitor and respond to incoming telephone enquiries, meeting internal customer care standards. To resolve queries efficiently or escalate where appropriate, with a strong emphasis on first-contact resolution. 7 Process and monitor purchase orders, supplier invoices, and fee payments for the service.

Maintaining accurate fee recovery in accordance with financial procedures and audit requirements. 8 Record and process RIDDOR notifications, death reports, and infectious diseasecases, for timely notification to appropriate officers and accurate internal documentation. Attend bothcivil standard and PACE interviews under caution to provide administrative support, including accurate and impartial note-taking to support legal and enforcement proceedings. 9 Format, print, and prepare final versions of environmental health and licensing documents, maintaining accuracy of all licence types, badges, and certifications and dispatched promptly to relevant parties.

10 Run and issue monthly renewal reminder letters for licensed drivers, vehicles,…