Warranty Claims Coordinator - Rackheath

Are you passionate about fishing and looking to join a dynamic team at the forefront of the angling industry? Angling Direct, the UK's leading fishing tackle retailer, is expanding and we want you to be part of the journey! We are seeking motivated individual to join our growing team as a Warranty Claims Coordinator in our Rackheath, Head Office to lead a team to success and help us continue delivering exceptional service and expert advice to our customers.

If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!

Angling Direct is looking for a detail-focused and proactive Warranty Claims Coordinator to join our Warranty & Returns team.

This role is ideal for someone who is organised, enjoys problem‑solving, and is confident communicating with stores, suppliers, and internal teams. You'll play a key role in ensuring warranty claims are processed efficiently while delivering excellent service and maintaining accurate records.

• Managing and progressing warranty claims through internal systems
• Liaising with stores, suppliers, and internal departments to resolve claims
• Monitoring and progressing open cases to ensure timely resolution
• Following up on outstanding actions and supplier responses
• Maintaining accurate records and documentation
• Supporting reporting and administrative activities within the Warranty & Returns team
• Providing support to the Customer Returns Team as required, helping to ensure the efficient processing of customer returns
• Assisting with continuous improvement of warranty processes

• Strong organisational skills and attention to detail
• Excellent communication skills
• Ability to manage and prioritise a busy workload
• A proactive and motivated approach to work
• Ability to work effectively both independently and as part of a team

• Previous experience in administration, warranty or customer service.
• Good working knowledge of Microsoft Office applications such as Excel and Outlooks.
• Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.

Training will be provided on Angling Direct's internal systems, warranty processes, and supplier procedures.

• Competitive hourly rate of £13.21 per hour
• Company pension scheme
• Employee staff discount
• Full training and ongoing support
• Friendly and supportive working environment
• Opportunity to develop skills within a growing retail business