Primary Care Services Administrator

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Fixedterm, starting as soon as possible until 31 March 2027

Hours:

37.5 hours per week

Salary:£25,875per annum

The Primary Care Services Administrator will provide high-quality,comprehensive and proactive administrative support across NPCs patient-facing primary care services, with a particular focus on Enhanced Access, GP Front Door, the Flexible Staffing Pool and the Home Visiting Service.

Working closely with the Primary Care Services Project Manager, fellow administrator,clinicians and the wider operational team, the postholder will support the efficient coordination and delivery of these services.

This will include assisting the administration team with scheduling, staffing arrangements and maintaining accurate administrative systems, as well asproviding cover for Home Visiting Service coordination when required. These activities will contribute to safe, effective services and a positive patient experience.

The role requires excellent organisational and communication skills, a professional approach and the ability to work autonomously, manage competing priorities and respond flexibly to changing service needs.

Norfolk Primary Care Ltd is a Community Interest Company. It was established to:

• Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.
• We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.

If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

Key Responsibilities:

Enhanced Access:

NPC is subcontracted to deliver Enhanced Access services across three Primary Care Networks (PCNs) in North Norfolk. Services operate between 15:45 and 20:00 Monday to Friday and 09:00 and 17:00 on Saturdays, delivered through 12 access hubs. Roving clinicians also provide additional support during core hours.

Working alongside the existing administrator and under the direction of the Primary Care Services Project Manager, the postholder will undertake day-to-day administrative tasks to support the coordination and delivery of Enhanced Access services. Responsibilities include, but are not limited to:

• Assist with preparing and updating rotas in line with the agreed operational model.
• Support the booking of clinical and administrative staff to facilitate the delivery of more than 2,000 appointments each month.
• Circulate available shifts internally, send shift confirmations and assist with arranging replacement cover following cancellations.
• Add and update clinics within the relevant Systm One clinical unit, following agreed processes.
• Communicate scheduled sessions, shift changes and cancellations to access hubs, practices and clinicians.
• Send consultation summaries securely to patients registered practices following Enhanced Access clinics.
• Follow up with practices regarding referrals in line with agreed procedures, highlighting outstanding actions to the administrator or Project Manager.
• Process daily administrative tasks generated by clinicians, including directing unassigned tasks, messages and requests to the appropriate practice or staff member.
• Respond to routine queries from practices and clinicians, referring more complex queries or issues to the administrator or Service Lead.
• Provide administrative cover during colleagues absence, with support and guidance available as required.

Home Visiting Service:

NPC delivers a Home Visiting Service across Norwich, supporting 17 GP practices to provide care for patients in their own homes and care homes. The service combines visits for patients with acute needs…