Call Handler

Belmont Recruitment are currently seeking a Call Handler to join a busy NHS Trust on a temporary assignment for an initial three-month period. The role is full-time, 37.5 hours per week, primarily Monday to Friday between 9am and 6pm, with occasional cover required for evenings and weekends.

Overview:
The Call Handler will manage high volumes of general enquiries from patients, service users, and members of the public. You will provide accurate information, direct calls appropriately, and support the efficient operation of the Trust’s customer service function. The role requires excellent communication skills, professionalism, and the ability to handle multiple queries efficiently.

Main Duties:

* Answer and manage large volumes of incoming calls in a timely and professional manner

* Provide accurate information and advice to callers

* Log and update enquiries using internal systems

* Redirect calls to appropriate departments as required

* Work collaboratively with colleagues to maintain service standards

* Assist with occasional out-of-hours and weekend cover

Essential Criteria :

* Prior experience working in a high-volume call handling environment, ideally within healthcare or a public sector organisation

* Enhanced DBS clearance

* Excellent communication and interpersonal skills

* Ability to remain calm under pressure and manage multiple queries efficiently

* Flexibility to work shifts, including evenings and weekends

* Strong team-working skills and commitment to following procedures

If your skills match the above criteria, please apply with your up-to-date CV