Medical Receptionist

An exciting opportunity has arisen for an experienced Receptionist/Administrator to work part time alongside our current experienced team to provide support to our GP's, healthcare team and patients., The successful candidate will provide a professional, friendly, and efficient reception and administrative service, acting as the first point of contact for patients, visitors, and healthcare professionals both in person, by telephone, and through digital services.

Key responsibilities include greeting patients, booking appointments, handling enquiries, processing test result requests, arranging home visits, and directing patients to the appropriate healthcare service. The role involves a wide range of administrative duties to support the smooth running of the Practice, including registering new and temporary patients, maintaining accurate patient records and demographics, processing forms and insurance requests, managing incoming and outgoing correspondence, taking messages, scanning, filing, photocopying, and providing clerical support to clinical and non-clinical staff.

The post holder will ensure effective communication between patients, the Practice team, community services, secondary care providers, and other healthcare organisations. They will also support clinical initiatives such as vaccination programmes and patient recall campaigns. Additional responsibilities include opening and securing Practice premises in line with procedures, maintaining reception and public information areas to a high standard, responding appropriately to complaints and concerns, supporting patient surveys, and ensuring all paper and electronic records are managed accurately and confidentially.,

Previous experience in a GP surgery is essential., The post holder will ensure effective communication between patients, the Practice team, community services, secondary care providers, and other healthcare organisations.

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or utilising our digital website.
• Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
• Facilitate effective communication between patients, members the community health care team, secondary care and other associated healthcare agencies.
• Opening up/locking-up of Practice premises and maintaining security in accordance with practice protocols.
• Respond efficiently and courteously to all queries and requests for assistance from patients.
• Greeting and directing patients at reception, checking them in and arranging appointments for medicals, health care professionals using surgery premises and all other routine/urgent appointments.
• Accepting requests for the completion of forms, process private health insurance claim forms, etc. (Check if there is a fee payable and inform the patient of the charge).
• Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment as per procedures while maintaining up to date patient demographics, including births and deaths.
• Dealing with requests for home visits and booking all visits on to the appointment system.
• Dealing with patient general queries, test results, and patient notes.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Contact patients and process…