Technical Support Representative

About You:

To succeed in this role, you must be able to perform essential duties effectively and have a strong attention to detail. The qualifications listed below reflect the skills and knowledge needed. You should be comfortable with technology and have a basic understanding of computers and prototypes.

• Formulate and define systems scope and objectives based on both user needs and broad systems knowledge plus understanding of applicable business systems and industry requirements.
• Actively co-ordinate all aspects of customer engagement IT related tasks such as onboarding clients and clarifying solutions.
• Provide interface between I.T, the functional organisation and where necessary customers.
• Execute and support onboarding of clients into Helix Warehouse Management System.
• Identify gaps in solution and identify potential enhancements, Advising appropriate stakeholders of potential future pipeline activity.
• Provide level 1 & level 2 technical support to handle and resolve issues raised.

• Responsible for Technically onboarding and supporting clients into Helix warehouse management system.
• Responsible for documenting requirements and solutions and Verification/Validation of Business, Organisational and Operational processes when related to Helix Warehouse management system.
• Ability to take a leading role in customer projects where necessary.
• Report to [Role]
• Documenting solutions when required to assist implementation and change management.
• Testing Client onboarding solutions.
• Must be a self starter with excellent attention to detail.
• Must own tasks and issues through to resolution.

• Must have customer facing experience.
• Experience in the I.T and or logistics industry, operating networks, and warehouse management such as slotting, allocation, picking, packing, shipping, receipts, and returns would be advantageous.
• Excellent analysis, investigative, inter-personal communication skills.
• Ability to lead the business to a solution.
• Understanding and technical experience in advanced warehousing solutions.

Monday-Friday – 9am to 5pm

Burlingham

Hybrid – 3 days in office / 2 days home

Tech Mahindra is a multi-billion £ company who employ over 125,000 professionals across ninety countries, helping over a thousand customers, including fortune five hundred companies achieve excellent customer experience.

At Tech Mahindra, a culture of driving positive change
, celebrating each moment
, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.

Our culture also leads the way for us to be and become a Company with a Purpose
. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

That is the Tech Mahindra way… to RISE!

What makes a wonderful team? A Diverse team!

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you!

Interested? Contact our Talent Acquisition team! We look forward to speaking with you!

A job is not just a job. It is who you are!

Tech Mahindra is an equal opportunity employer and is proud to be a Disability Confident employer.

We actively encourage individuals with disabilities to apply for this position and to disclose any specific requirements for the application and interview process.

Our commitment to diversity extends beyond recruitment, as we strive to create a workplace that embraces differences and values the unique contributions of every team member.

If you require any reasonable adjustments to participate in the application or interview process, please speak with your recruiter and we will work with you to ensure a smooth and accessible experience.

Join us in fostering an inclusive environment where everyone can thrive and contribute their best!