Aftersales Manager

Perfect Placement is currently recruiting an Aftersales Manager on behalf of a well-established automotive business in Norwich, Norfolk. The successful Aftersales Manager will lead the service and workshop operation, drive performance, and deliver a consistently high standard of customer experience.

• Competitive basic salary of £43,000
• Realistic OTE up to £55,000
• Company car included
• Reliable working hours: 8:00am to 5:30pm, Monday to Friday
• Long‑term career progression with a business known for quality and reputation

• Oversee day-to-day aftersales operations to ensure targets are met and exceeded
• Manage and develop the service team to improve productivity and customer satisfaction
• Monitor aftersales performance, identify improvement areas, and implement effective solutions
• Maintain departmental standards across process, quality, and communication
• Build strong relationships with customers and colleagues to strengthen retention and brand trust
• Drive continuous improvement to support profitability and efficiency

• Proven experience as an Aftersales Manager or in a similar motor trade role
• Strong leadership skills with the ability to motivate and develop a service team
• Clear understanding of aftersales performance metrics, process control, and customer care
• Proactive, professional approach to problem‑solving and service delivery
• Stable work history and commitment to long‑term development

If you are an experienced Aftersales Manager seeking a stable, progressive management role within the motor trade, we would welcome your application.