Aftersales Manager

Aftersales Manager
£50,000 Basic Salary | £85,000 OTE
Permanent | Full Time
Monday to Friday | 08:00am – 6:00pm | No Weekend Work
Our client is looking to recruit an experienced Aftersales Manager to take responsibility for a large and established Aftersales operation.
This is an excellent opportunity for an experienced Aftersales Manager who has spent at least two years in a similar leadership role and is confident managing a sizeable team, driving departmental performance and maintaining high levels of customer satisfaction.
You will be responsible for a team of approximately 35 staff, with a strong focus on leadership, productivity, profitability and the overall performance of the Aftersales department.

Duties & Responsibilities
 
* Lead and manage an Aftersales team of approximately 35 employees.
 
* Take overall responsibility for the day-to-day operation of the department.
 
* Drive departmental performance, productivity and profitability.
 
* Monitor and manage key performance indicators and financial targets.
 
* Coach, motivate and develop team members to maximise individual and departmental performance.
 
* Ensure consistently high levels of customer satisfaction.
 
* Identify opportunities to improve processes, efficiency and workshop performance.
 
* Work closely with senior management to achieve wider business objectives.
 
* Ensure all operational, compliance and health & safety standards are maintained.
 
* Deal confidently with customer escalations and resolve issues effectively.
Your Background & Skills
 
* Minimum of 2 years' experience in a similar Aftersales Management role.
 
* Proven experience managing a sizeable automotive Aftersales team.
 
* Strong leadership and people-management skills.
 
* Commercially focused with a proven ability to drive departmental performance.
 
* Excellent understanding of Aftersales operations, KPIs and profitability.
 
* Strong communication and organisational skills.
 
* Ability to motivate and develop a large team.
 
* Customer-focused with a professional and proactive approach.
What's on Offer?
 * £50,000 Basic Salary
 * £85,000 OTE
 
* Monday to Friday, 08:00am – 6:00pm
 
* No weekend work
 
* Responsibility for a team of approximately 35 staff.
 
* Excellent opportunity to take ownership of a large Aftersales operation.
 
* Genuine long-term career development opportunities.
If you're an experienced Aftersales Manager with the leadership experience to manage a large team and are looking for a Monday-to-Friday management opportunity, we'd love to hear from you.
Apply today with your CV for immediate consideration