Shop Manager - Lancing

Age UK is recruiting! We have an amazing opportunity for a Shop Manager to join our friendly and supportive team in Lancing, West Sussex. Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.

As an Age UK Shop Manager , you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK , this could be the role for you!

Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis. To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. Must haves:
The letters after each competency should indicate what stage in the selection process this area will be assessed. The letters are:
Application = A, Interview = I, Test = T, Presentation = P Experience in a performance driven retail/customer centric environment (A, I)

Experience of managing people (A, I) Ability to build, retain and develop a team (A, I) Strong commitment to delivering results through teamwork, partnership and inclusive leadership (A, I) Ability to delegate, coach and listen (I) Ability to manage time under conflicting priorities (I) Ability to motivate self and others (I) An open and adaptable approach to change and be able to support others through it (I) Ability to fulfil the stock-handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed (I) Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect (I)

Experience of communicating with a diverse workforce and customer base (A, I) Ability to establish and maintain successful retail processes and merchandising (I) IT literacy and numeracy skills (A, I) Any other details On occasion there may be a requirement for a flexible approach, working additional days to cover holidays and sickness or to participate in trading outside of normal shop hours e.g. shop events.

Please note many Age UK shops are split-level; please get in touch if you want to discuss accessibility in the shop you are applying to. What we offer in return:
Competitive salary, 25 days annual leave (pro rata for our part-time colleagues)  bank holidays  annual leave purchase scheme Wellbeing days – 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme (subject to affordability), Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.

Blue Light Card scheme You Did It Awards – recognition awards from £100-250. Additional Information Please use a simple CV format, avoiding heavy formatting. This helps our system remove identifying information accurately and supports anonymous shortlisting. If you need support, please contact the Recruitment Team. To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Use of AI We recognise that candidates…