Technician II

The City of Norfolk's Department of Public Works is currently seeking a Staff Technician II in its Financial Management Division. The Staff Technician II will support the Financial Management Division by performing financial and administrative work related to stormwater billing and revenue processes. This role ensures accurate account management, assists with specialized billing initiatives, and provides responsive customer service to residents regarding stormwater fees and billing procedures.

The Department of Public Works builds, maintains, and operates the physical facilities that support and enhance the lives of Norfolk's citizens, businesses and visitors, including the City's storm water system, street network, waste management and recycling systems. The Department is comprised of 9 divisions that function collectively to make your commute safe and efficient, your neighborhood more attractive, and the streets and sidewalks clean and well-maintained.

The Financial Management Division is primarily responsible for the collection, distribution and maintenance of funds handled within the Department of Public Works. The Division administers the stormwater billing program, oversees accounting and budget functions and helps maintain the fiscal integrity of the department's budget and fiscal policies.

Departmental Hiring Salary Range: $49,152 - $51,610

• Research, review, and analyze stormwater billing accounts to ensure accuracy and compliance with established policies.
• Processes journal entries and storm water payments, corrects billing discrepancies, and reallocates misapplied stormwater payments.
• Reviews reports and customer inquiries, entering and updating data in the utility billing system.
• Assists with stormwater billing functions, including system updates, audits, revenue reconciliation, and special projects.
• Responds to citizen inquiries regarding billing, fees, credits, and collection processes, providing clear and courteous customer service.
• Performs administrative tasks such as compiling data for reports, maintaining files, filing documents, and preparing correspondence.
• Coordinates with internal departments, external agencies, and utility partners to resolve account issues and support billing operations.
• Supports the development and implementation of improved billing procedures and workflow efficiency.
• Demonstrates strong written and verbal communication skills for preparing letters, reports, and explaining processes to customers.
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Requires proficiency with Windows, office software, financial systems, and database applications.
• Requires considerable knowledge of fiscal account procedures and applied mathematics (addition, subtraction, percentages).
• Ability to interpret and apply policies, regulations, and procedures related to stormwater billing.
• Other duties as assigned.

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with an associate degree, diploma or equivalent. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One years experience as support staff.

• Bachelor's degree in public administration, business administration, accounting, finance, or a related field; or an equivalent combination of education and experience.
• Experience in billing, accounting, customer service, or municipal utility operations.

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