Service Coordinator - Norfolk Pointe

Service Coordinator – Norfolk Pointe

Liberty Military Housing is seeking an experienced Service Coordinator to support the resident move‑in/move‑out process at our multi‑family residential community. This position involves heavy customer interaction, scheduling maintenance work, and ensuring service requests are completed on time.

• Schedule and conduct home inspections related to move‑in/move‑out process.
• Assist with ordering and scheduling vendor services.
• Maintain and monitor make‑ready boards to ensure accurate work distribution.
• Work with the maintenance team to assign and schedule service requests.
• Provide residents with any charges related to move‑out/final inspection results.
• Create purchase orders for all vendor maintenance services and products.
• Generate work orders for make‑readies and other maintenance service requests.
• Assist with closing work orders/tickets after work completion.
• Schedule and monitor water intrusion, communicate to residents, and issue 3‑day notices.
• Follow up with residents after services are rendered/completed.
• Promote positive resident relations by ensuring timely response to concerns and requests.
• Address and follow up on customer service concerns from Satisfacts surveys.
• Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs).
• Perform administrative tasks, email communications, and data entry into software such as Payscan and Yardi.
• Assist with distribution of correspondence/notices (3‑day notices, move‑out charges, water intrusion notices).
• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make‑readies, quality control) to ensure community maintenance to LMH standards.
• Operate a company or personal vehicle to travel to various locations for work purposes.

• 1–2 years of experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, Microsoft Office (Word, Excel), and preferred software (Yardi, Payscan).
• Effective communication with customers, vendors, managers, and co‑workers.
• Strong service and interpersonal skills.
• Ability to work in a fast‑paced environment, multi‑task, prioritize and complete assigned duties.
• Positive and professional demeanor in all interactions.
• Valid driver’s license and ability to operate a company or personal vehicle or electrical cart.
• Flexibility to work a flexible schedule, including weekends, off‑hours, and emergencies.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings.
• Must meet performance standards and comply with company policies.

• Medical/Dental/Vision Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Employee Stock Ownership Plan
• Incentive Bonus Program
• 10 paid holidays per year
• 40 hours paid sick leave per year
• 80 hours paid vacation per year
• Medical/Dental/Vision insurance eligible after 30 days of full‑time employment
• Vacation and sick time based on employee’s hire date

Pay Range: $20.00 – $23.75 per hour

Location:

Norfolk, VA