HRL - Front Desk Assistant

The Housing & Residence Life Department within Student Affairs seeks to fill the Front Desk Assistant positions which must possess excellent interpersonal, written, and oral communication skills; be creative and a self-starter; possess excellent organizational skills; and be able to multi-task and prioritize workload while working well independently within a team-oriented environment. The position requires strong customer service skills and proficiency in Microsoft Word, Excel, and PowerPoint.

The Front Desk Assistant must also be able to work well under stressful and intense conditions.

High school diploma or General Equivalency Diploma (GED) required. A two-year or 4-year degree is preferred. Must be able to work evenings and weekends.

Two years working in an office setting handling general administrative task. Experience working with diverse student populations strongly preferred. Experience with emergency/incident response preferred. Experience working under stressful conditions requiring quick-thinking and analytical skills desired. Must be willing to fulfill responsibilities as essential personnel and be willing to overtime, as needed.

• Performs routine office duties which include but is not limitedto: answering phones, greeting the public, logging all incoming/outgoing mail, responds to customer complaints, answers emails, take messages and relays messages.
• Develops communication documents such as spreadsheets, letters,and informational flyers.
• Maintains a shift log for all incidents and reports occurring during assigned shift.
• Maintains log and IDs of all visitors.
• Assists the Resident Director with general office duties and reports as needed.

• Ensure front desk is staffed nightly during shift or as assigned. Occasionally work overtime as needed.
• Immediately respond to emergencies and incidents, contact
  
  Campus Police or designated entity and serve as initial first-responder until relieved by emergency response personnel or appropriate supervisor.
• Complete and submit Incident Reports for all incidents thatoccur during assigned shift.
• Assists with entering requisitions into Colleague for assigned building budget.
• Assists with tracking and ordering office supplies asneeded.
• Submit work orders in TMA immediately for emergencies andwithin 1-2 business days for non-emergencies.
• Conduct inventory checks and submit reports.
• Complete tasks and assignments within a timely manner and bythe initial deadline.
• Assists with monitoring the assigned residential community during shift to ensure a safe, clean and well-maintained living and learning environment.
• Assists with monitoring computer lab daily to ensure paper and supplies are provided.
• Other duties as assigned.

• Provides exceptional customer service to students, faculty,staff and the general public.
• Respond to inquiries, complaints, and requests within a timely manner (not to exceed 2 business days unless communication is made acknowledging an estimated time for response).
• Answer telephones, emails and greets faculty, staff, students,and visitors in a highly professional, warm and friendly manner.

• Perform other duties as assigned.

The FDA position is an overnight position with a schedule from
10:30pm - 7:00am during the fall and spring terms. During thesummer the FDAs have the option to stick with the overnight shiftor work 7am - 3:00pm or 3:00pm - 11:00pm.

starting at $35,000 yearly

Name:
Office of Human Resources

Phone:

Email: NO EMAILED DOCUMENTS ACCEPTED

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