Administrative Assistant III - Maintenance

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Full Time Clerical NORFOLK, VA, US

Salary Range: $27.46 To $33.77 Hourly

We are proud to be the largest housing and redevelopment authority in Virginia and a leader in real estate development and property management across the country. Since 1940, we’ve been working to revitalize and improve neighborhoods in Norfolk.

As an award-winning public housing authority designated by the Department of Housing and Urban Development (HUD), the NRHA VISION is to provide quality housing choices in neighborhoods where people want to live. Our MISSION is to provide quality housing opportunities that create sustainable, mixed-income communities.

Today, our dedicated team continues focusing on our vision and mission by providing exceptional service to residents, vendors, development partners, and community stakeholders through programs that support the development and sustainability of affordable housing and offering programs that support the goal of self-sufficiency for all residents of Norfolk, Virginia.

Provides senior-level administrative support to the Maintenance Department and Design Construction Management Department. Oversees maintenance and capital project workflows, coordinate complex schedules, manage projects, supports departmental strategy, and mentor’s administrative staff. Administers bidding procedures for assigned construction, demolition, maintenance and housing program contracts. Administers assigned active contracts. Serves as contact with department of housing and Urban Development (HUD) representatives on Capital Projects and Maintenance contract administration matters.

Performs a variety of complex contract administration tasks and administrative detail work.

• Manage all administrative aspects of maintenance operations and capital projects, including work orders, task orders, vendor coordination, inspections, and preventive maintenance scheduling.
• Prepare executive-level reports, correspondence, and presentations for departmental leadership.
• Serve as primary liaison with staff, residents, vendors, and leadership to ensure operational efficiency.
• Track departmental budgets, purchase orders, and supplies; ensure compliance with policies.
• Verifies funding sources for contracts.
• Oversee and mentor Administrative Assistant I and II staff.
• Support strategic initiatives, special projects, and process improvements.
• Ensure compliance with safety protocols, regulatory requirements, and company policies.
• Performs additional duties as required.

• Maintain workflows, work orders, and departmental projects are efficiently managed.
• Reports, correspondence, and documentation are accurate, timely, and audit-ready.
• Vendor and resident communications are professional and effective.
• Administrative staff are effectively mentored and supported.
• Departmental initiatives and projects are completed on schedule and support operational efficiency.
• Confidential and sensitive information is protected consistently.

Minimum 5–7 years of progressive administrative experience, preferably in maintenance or property management. Demonstrated experience coordinating complex workflows, vendors, or projects.

Experience supervising or mentoring administrative staff preferred. Associate or bachelor’s degree preferred.

• Must possess a valid driver’s license.
• Subject to a background check and reference verification prior to hire.
• Must maintain confidentiality and adhere to NRHA’s code of conduct and ethics policies.