EAP Training Coordinator

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Acentra Health is looking for a Remote EAP Training Coordinator to join our growing team.

Job Summary:

The Training Coordinator plays a critical role in supporting Acentra Health's training operations by managing accurate data entry within health record systems, coordinating and scheduling training sessions, and maintaining strong relationships with internal and external stakeholders. This position ensures that training activities are well-documented, efficiently executed, and aligned with program goals.

While the core responsibilities center on training coordination and client engagement, there are opportunities to develop and create training content as directed by the supervisor. This includes contributing to the development of training materials for various formats. However, the primary focus of the role remains coordination, data entry, and client-provider communication to support the delivery of high-quality training experiences

Responsibilities:

• Perform Accurate Data Entry in Health Record Systems:
  Enter and maintain detailed records related to training activities, including client requests, time/date/location, authorizations, trainer assignments, attendance numbers, and uploaded documentation.
• Support the Training Team with Coordination:
  Assist in organizing and executing training sessions, including scheduling, logistics, and monitoring attendance.
• Maintain and Develop Stakeholder Relationships:
  Build and sustain effective working relationships with internal teams and external partners to support training efforts and program goals.
• Engage Network Providers for Training Participation:
  Proactively contact providers listed in the internal network database to solicit participation in scheduled training sessions.
• Collaborate with internal and external Subject Matter Experts (SMEs) to develop training materials including presentations, handouts, infographics, and interactive activities for onsite sessions, virtual trainings, webinars, and benefit fairs.
• Manage Time Effectively to Ensure Timely Processing:
  Prioritize and complete training related tasks efficiently to meet deadlines and maintain program operations.
• Ensure Training Readiness:
  Confirm that all training materials, platforms, and tools are prepared and accessible prior to each session.
• Adapt training content and delivery methods to suit various audiences.
• Maintain Accurate Training Documentation:
  Record and update all training activities in the health record system to ensure compliance and data integrity.
• Serve as a Point of Contact for Training Inquiries:
  Respond to questions and requests related to training logistics, materials, and participation.
• Perform Other Duties as Assigned:
  Support departmental goals and organizational needs by taking on additional responsibilities as required.

Required Qualifications

• Bachelor's degree in healthcare, business, education, or a related field.
• 2+ years of experience in data entry systems and tools, with a strong focus on accuracy, efficiency, and compliance.
• 2+ years of experience scheduling training events.

Preferred Qualifications

• 3+ years of experience developing training materials and recording computer-based trainings.
• Demonstrates exceptional verbal and written communication abilities, with a proven record of effectively engaging stakeholders across all organizational levels.
• Experience using Canva and Salesforce.

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