Service Coordinator
Job in
Norfolk, Virginia, 23500, USA
Listed on 2026-01-09
Listing for:
MTM LLC
Full Time
position Listed on 2026-01-09
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Overview
Date posted:
October 14, 2025
Pay: $50,000.00 - $70,000.00 per year
Responsibilities- Respond to incoming calls and inquiries in a professional manner.
- Provide accurate information regarding products and services.
- Analyze customer needs and offer appropriate solutions.
- Maintain detailed records of customer interactions in our computerized system.
- Utilize medical terminology when addressing inquiries related to healthcare services.
- Demonstrate excellent phone etiquette while communicating with customers.
- Collaborate with team members to enhance service delivery and improve processes.
- Follow up on unresolved issues to ensure customer satisfaction.
- Previous experience in customer service or call center environments is preferred.
- Bilingual or multilingual proficiency, particularly in English and Spanish, is a significant advantage.
- Strong analytical skills to assess customer needs effectively.
- Excellent verbal communication skills with the ability to convey information clearly and concisely.
- Proficiency in using computers and call center software.
Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members.
Job Type: Full-time
Work Location:
In person
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