Customer Service Agent

Customer Service Agent

Full‑time position. Locations:
Chesapeake, VA or Virginia Beach, VA.

Serve as a Virtual Receptionist, efficiently managing 150+ calls and chats daily in a fast‑paced environment. The role requires multitasking across dual screens, written and verbal accuracy, and reliable attendance while maintaining a friendly, professional voice.

• Handle 150+ inbound calls and chats per day.
• Prioritize multitasking across dual screens.
• Maintain written accuracy and professional communication.
• Ensure reliable attendance and punctuality.

• At least one year of experience in a call center, high‑volume inbound environment, professional/administrative role with light inbound call volume, or customer service role.
• Proficiency in Office 365 is required.
• Bilingual Spanish/English communication skills highly preferred.
• Availability for a weekend day and holidays; full‑time commitment.
• In‑office role at either Chesapeake or Virginia Beach location.

• Typing speed of 40 WPM with accuracy.
• Experienced computer skills.
• Ability to remain friendly, composed, and confident when de‑escalating upset or emotional callers.
• Highly motivated and dependable with proven independence.

Rate:
Earn $21/hour for perfect attendance; standard rate $19/hour.

• Employee Stock Ownership Plan
• 401k with matching contributions
• Full medical, dental, and vision insurance
• 2 weeks paid vacation in year 1
• Life insurance policy
• Legal assistance

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Industry: Telecommunications

Ruby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job posted by Applicant Pro.