Operations Coordinator

Overview

Description Dive into the heart of arts, culture, and entertainment in Hampton Roads with Seven Venues, the City of Norfolk’s Department of Cultural Facilities, Arts and Entertainment! We’re the epicenter of unforgettable experiences, ensuring our diverse public assembly facilities – Scope Arena, Chrysler Hall, Attucks Theatre, Wells Theatre, Harrison Opera House, Harbor Park, and Open Air Events – remain vibrant and relevant.

We connect residents, visitors, and tourists to Norfolk’s rich cultural landscape, offering exceptional entertainment services and meticulous management of these iconic venues. Join us as we create, inspire, and celebrate through the power of live performances, diverse community events, and captivating public art – it’s more than entertainment, it’s an experience.

The Seven Venues Operations Coordinator is a pivotal role overseeing every aspect of event execution and facility management. You’ll wear many hats, managing crew members, ensuring daily facility operations and upkeep, and coordinating event logistics from scheduling to breakdown. This includes customer service support, overseeing ice operations (including hockey events), and developing layouts for event setups. Budget management and adherence to safety regulations are also crucial aspects of this position.

A fast‑paced environment demands excellent communication, organization, and problem‑solving skills, all driven by a passion for creating successful events and exceeding client expectations.

• Coordinating on‑ice scheduling with hockey coaching staff, overseeing daily ice maintenance and equipment operation, and executing seasonal ice installations, painting, and promotions.
• Providing estimates for technical event aspects like conversion labor, equipment costs, and logistical needs.
• Scheduling event setup and stagehand labor, maintaining event equipment inventory, and facilitating equipment maintenance.
• Supervising event personnel and volunteers, coordinating staffing, event setup, breakdown, and facility restoration.
• Determining event logistics through scheduling, layouts, equipment reservation, and setup plans.
• Planning city‑wide events, organizing logistics and equipment for ceremonies and community events.
• Monitoring program effectiveness, developing and implementing operational policies, and creating accurate records and reports.
• Coordinating for inclement weather, emergency planning, and building security procedures, including security guard protocols.

• Manages crew members by scheduling, coordinating work assignments, training, evaluating performance, approving payroll, and resolving personnel issues.
• Coordinates staffing and logistics by supervising event personnel and volunteers, providing direct oversight of event crews, and managing operations from event setup through breakdown. Serves as the duty manager as required, ensuring seamless event execution and adherence to safety standards.
• Manages facility operations, daily maintenance and upkeep of facilities and event‑related equipment, directs daily operations, monitors staff requirements, conducts building inspections, and facilitates operations meetings.
• Facilitates event scheduling by checking venue, equipment, and personnel availability, creates and updates event schedules, conducts facility tours, and completes rental applications.
• Provides customer service support by responding to inquiries, resolving problems or complaints, and coordinating scheduling with hockey staff and arena ice requirements.
• Provides estimates for technical aspects of events including conversion labor, equipment transport and installation costs, logistical needs, cleaning, and facility restoration; performs administrative duties, coordinates meetings, and develops reports.
• Develops layouts and drawings for custom arena and event setups using AutoCAD to ensure client requirements are safely accommodated.
• Serves as liaison for hockey ice needs, ensuring adherence to contractual obligations and providing back‑of‑house coordination for basketball events, Patriotic Festival, and International Tattoo.
• Manages event execution from setup through…