Director of Cage Operations

Fairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming floor, or enjoying a day out with friends, Fairmount Park is Casino & Racing is all about delivering fun, thrills, and unforgettable memories. From live racing tradition to modern entertainment, there's always something exciting happening at Fairmount Park is Casino & Racing!

The Director of Cage Operations provides strategic leadership and oversight of the casino and pari-mutuel cages, satellite cages, count room, and credit and collections operations.

• Direct daily operations:
  Oversee the casino and pari-mutuel cages, satellite cages, and count room, ensuring the accurate and secure handling of all cash, chips, and negotiable instruments
• Maintain bankroll accuracy:
  Ensure an accurate balance of cash in the bankroll
• Manage table games activities:
  Oversee markers, front money, and chip inventory

• Oversee credit decisions:
  Review credit applications, credit limits, outstanding marker balances, and aging reports
• Manage collections:
  Oversee collection activity in accordance with approved policies and procedures

• Manage drop and count:
  Direct the pickup, drop, and count of gaming cash in accordance with internal controls and regulations
• Maintain equipment:
  Oversee ticket redemption machines and cage and count room equipment, coordinating servicing to ensure reliable operation

• Ensure regulatory compliance:
  Maintain thorough knowledge of Title 31, AML requirements, Illinois Gaming Board regulations, and state and federal law, ensuring department compliance, including accurate CTR and SAR reporting
• Strengthen internal controls:
  Develop, implement, and monitor cage policies, procedures, and internal controls, identifying vulnerabilities and updating procedures to mitigate exposure
• Resolve variances:
  Investigate, resolve, and document cage variances, overages and shortages, exceptions, and audit findings

• Manage departmental budget:
  Develop and manage the department budget, controlling labor and operating costs

• Build a high-performing team:
  Hire, train, coach, evaluate, and manage staff in accordance with organizational and approved departmental standards, policies, and programs
• Ensure adequate coverage:
  Maintain appropriate staffing and management coverage across all shifts to provide superior guest service and maintain controls

• Resolve guest concerns:
  Investigate and resolve guest issues and disputes within the cage
• All other duties assigned

• Education Bachelor’s degree preferred, in Accounting, Finance, or a related field
• Experience 5–7 years of progressive casino cage and count room experience
• At least 3 years in management or leadership capacity
• Casino credit and collections experience preferred
• Must obtain and maintain a valid Illinois Gaming Board license, along with all other required licensing, as a condition of employment

• Comprehensive knowledge of cage, count room, and credit operations
• Thorough knowledge of Title 31, AML requirements, and Illinois Gaming Board regulations
• Proficient in casino management systems and Microsoft Office Suite
• High level of integrity, with the ability to maintain strict confidentiality of financial data, guest information, and casino procedures
• Proven leadership skills, including the ability to motivate staff through a teamwork approach and delegate as needed

Typical office environment Travel may be required…