Account Collection Specialist

Account Collection Specialist

Old Dominion University – Norfolk, VA

Posting Details

Working Title:

Account Collection Specialist

Position Number: 01014A

Department:
Finance Office

Type of Position:
Classified

Type of Job:
Full Time

EEO Category: B Professionals

Job Description

This position is responsible for performing the assignment, accounting, and tracking of past‑due University accounts in accordance with the Commonwealth of Virginia and University policy and procedures.

This position finalizes accounts with the Department of Taxation.

This position performs the assignment of Perkins loans.

This position provides a central point of communication for collection agencies and internal staff.

Responsibilities

• Assign and track past‑due University accounts.
• Finalize accounts with the Department of Taxation.
• Assign Perkins loans.
• Serve as central communication point for collection agencies and internal staff.

Knowledge, Skills, and Abilities

• Working knowledge of the Fair Debt Collection Practices Act, FERPA, and Account Receivable applications.
• Familiarity with state and federal regulations concerning delinquent accounts and collection laws.
• Knowledge of Generally Accepted Accounting Principles.
• Effective collection techniques and applying them to account collection.
• Proficiency with Microsoft Office, especially Excel.
• Excellent interpersonal, problem‑solving, analytical, and communication skills, both written and oral.
• Ability to compose effective collection correspondence.
• Experience with automated financial systems.
• Ability to perform complex mathematical computations.

Special Licenses, Registration, or Certification

None

Education or Training

None

Experience

Some closely related working experience in the collection of delinquent accounts or in student accounts receivable.

Additional Considerations

• Some Banner experience.
• Financial Aid, Student Services, Student Account, or related background preferred.
• Bachelor's Degree in Accounting, Finance, Business Administration, or an equivalent combination of education and/or experience.

Conditions of Employment

This position is considered essential personnel and may require working during university closings.

This is an open‑until‑filled recruitment; it may close after the required posting period when a suitable pool of applicants has been generated.

Salary

Salary commensurate with education and experience.

Open to General Public

Open Date: 12/22/2025 | Open Until Filled:
Yes

Background Check

The final candidate is required to complete a criminal history check.

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race, color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable

Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683‑3141.

Alternative Hiring Process

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants must provide their AHP Letter (formerly a Certificate of Disability) issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service‑connected veterans may also apply via the AHP if they provide an AHP Letter.

To request an AHP Letter, use the link: https://(Use the "Apply for this Job" box below). or call DARS at 800‑552‑5019, or DBVI at 800‑622‑2155.

Pay Transparency Nondiscrimination Provision

The contractor will not, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose such information to individuals who do not otherwise have access, unless the disclosure is: (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with the contractor's legal duty to furnish information.

Seniority

Level

Entry level

Employment Type

Full‑time

Job Function

Accounting/Auditing and Finance

Industries

Accounting

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