Teller; Part-time

Teller (Part‑time)

Bay Port Credit Union – Norfolk, VA

Salary: $50,000 – $60,000 annually.

The Teller is responsible for accurately processing a variety of financial transactions, addressing member inquiries, resolving issues, and providing financial solutions that contribute to the overall well‑being of our members. The role supports the efficient operation of daily branch activities by maintaining a high standard of service, security, and compliance with all procedures and policies.

• Accurately process member transactions, including deposits, withdrawals, loan payments, and negotiable instruments, and provide comprehensive answers to member questions regarding Bay Port Credit Union’s products and services.
• Deliver prompt, professional, and courteous service to members, actively listening to understand their needs and offering appropriate solutions.
• Ensure all cash handling is accurate, inspect and verify cash and negotiable instruments for deposits, and perform end‑of‑day balancing of teller station and transaction input to ensure accuracy.
• Maintain a clean, organized, and secure workstation; adhere to security protocols when logging in/out of the teller station, securing cash, and ensuring supplies are stocked.
• Promote Bay Port Credit Union’s products and services that align with members’ needs and financial goals, achieving sales and referral targets by identifying opportunities and providing education.
• Foster positive relationships with colleagues, share best practices and updates, and work closely with co‑workers and supervisors to resolve member concerns and alert the team to any issues.
• Ensure compliance with all credit union policies, procedures, and regulatory requirements; stay updated on internal communications and participate in all‑staff meetings and branch initiatives.
• Actively engage in training opportunities to deepen knowledge of financial products, procedures, compliance regulations, and customer service techniques; take ownership of personal development and contribute to a positive branch culture.
• Support branch management with other tasks and duties as needed to ensure smooth branch operations and excellent member service.

• High school education or equivalent.
• Previous cash handling and/or customer service experience.
• Acceptable credit rating and criminal background check.

• Adherence to Bay Port Credit Union’s core values:
  Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Strong interpersonal and communication skills with the ability to build positive relationships with members and coworkers.
• Ability to work efficiently in a fast‑paced environment while maintaining attention to detail.
• Basic knowledge of financial products and services, with a desire to learn more.
• Strong organizational skills and ability to multitask.

Entry level

Part‑time

Finance and Sales

Banking

This job description is not an all‑inclusive list of all the responsibilities, skills, working conditions, or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and reserve the right to perform pre‑employment substance abuse testing.