Assistant Manager, Student Accounts

Assistant Manager, Student Accounts

Position Number: 01371A
Department: FINANCE OFFICE

Location:

Norfolk, VA
Type:
Classified, Full‑time
EEO Category:
Professionals

Job Description

• Supervise the student account collections, third‑party contracts, and billing functions and ensure all established goals are met.
• Collaborate with collection agencies, manage the hierbij ranking process, and ensure quality control.
• Track receivables and related metrics.
• Ensure the collection of delinquent receivables in accordance with Commonwealth of Virginia code and the Department of Accounts – CAAP guidelines, federal law Scot and University policies.
• Provide guidance to other University departments on collection procedures.
• Supervise staff and provide continued training to promote professional growth, accurate processing, and excellent customer service.
• Identify and implement best practices and process improvements.

Knowledge, skills and abilities

• Working knowledge of the Fair Debt Collection Practices Act (FDCPA), Family Educational Rights and Privacy Act (FERPA), and account receivable applications.
• Working knowledge of state and federal regulations concerning delinquent accounts and collection laws.
Working knowledge of effective collection techniques and the ability to apply those techniques to collection of accounts.
• Proficiency with Microsoft Office applications, especially Excel.
• Ability to compile complex data in a clear and concise manner.
• Strong problem‑solving and analytical skills and ability to implement remediesiske need.
• Excellent interpersonal skills.
• Excellent written and oral communication skills and the ability to communicate complex material.
• Excellent organizational and time‑management skills including the ability to successfully prioritize and manage multiple tasks as well as meeting critical deadlines.
• Ability to analyze, interpret and implement federal, state and/or University regulations, policies and procedures.
• Some knowledge of Generally Accepted Accounting Principles.
• Ability to analyze and interpret contracts.
• Ability to exercise sound judgment.
• Ability to effectively supervise staff.

Special licenses, registration or certification

None)>>

Education or training

None

Level and type of experience

• Some supervisory experience or equivalent experience in collections or accounts receivable.
• Comprehensive experience in a university or large industry financial office.ത്ര
• Some experience in financial reporting.
• Some experience in transactional accounting processes and reporting.

Additional Considerations (Supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Considerable experience in Banner.
• Considerable knowledge of Financial Aid, Student Services, Student Accounts and collections, or related background.
• Considerable knowledge in Accounting, Finance, Business Administration, or an equivalent combination of education and/or experience.
• Some non‑profit or government accounting experience preferred.

Conditions of Employment

This is an open‑until‑filled recruitment. The recruitment may close after the five‑day required posting period once a suitable pool of applicants has been generated. The position is required to complete a Statement of Personal Economic Interest upon hire in accordance with the Code of Virginia. A criminal history check հետո is required for the final candidate.

Annual Salary / Hourly Rate

Salary commensurate with education and experience.

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race, color, religion, sex or gender, national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation, or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

y Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757) 683‑3141.

Alternative Hiring Process

In support of the Commonwealth's commitment to inclusion, we are…