Patient Account Tech ; Customer Service

Patient Account Tech I (Customer Service)

The Patient Account Technician provides support necessary to facilitate the revenue cycle process, which may include patient registration, insurance verification, collection of co-payments, obtaining authorizations, third-party follow-up, and billing inquiry functions. Duties may include clerical support for the department. The role is responsible for accurate data collection, documentation, and data retrieval using computerized systems and reports to department leadership.

• Accurately bills, collects and maintains patient accounts.
• Communicates with patients, payers, vendors, hospital departments, and outside parties regarding patient accounts.
• Greets, instructs, directs and assists visitors to the department.
• Supports the department to ensure services positively affect the revenue cycle process.
• Performs other duties as assigned.

• None required.

• High school diploma or equivalent.
• Minimum of six months customer service and/or document imaging experience acquired in a hospital patient account, physician office, or medical services organization.
• Familiarity with third-party insurance follow-up, cash application, billing processes, and credit resolution processes.
• Proficiency in computer keyboarding skills.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling, and punctuation.

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like.

• to view physical requirements.

CHKDHS is an Equal Opportunity Employer.

Equal Employment Opportunity is the Law -  for more information.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at Talent Team.