Job Description & How to Apply Below
601 Children's Lane
Clinical/Non-Nursing
Days
16.6800 Through 25.0200
* GENERAL SUMMARY
* Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.
* ESSENTIAL DUTIES AND RESPONSIBILITIES
* Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
* Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
* Works collaboratively with various departments on patient access related information.
* Conducts pre-registration and insurance verification for CHKDHS services.
* Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
* Performs other duties as assigned.
* LICENSES AND/OR CERTIFICATIONS
* None required.
* MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
* High school diploma or equivalent required.
* 2 - 3 years of related work experience preferred.
* Minimum of six months customer service experience required, preferably in a healthcare setting.
* Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
* Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
* Demonstrates proficiency in computer keyboarding skills required.
* Must be able to travel to varying work locations as needed.
* WORKING CONDITIONS
* Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.
* PHYSICAL REQUIREMENTS
* to view physical requirements.
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