Program Administrator, Physician Assistant Program

Overview

The Program Administrator is responsible for the comprehensive day-to-day operations of the Master of Physician Assistant (PA) Program. This role provides high-level administrative, operational, and strategic support to the Program Director and Associate Director in the management of a large, complex academic medical training program with 15+ faculty and 240+ students.

The Program Administrator must demonstrate advanced critical thinking, sound judgment, and the ability to independently prioritize competing demands in a fast-paced academic environment. The position requires strong leadership in staff supervision, technological systems support, and accreditation-related processes, as well as meticulous attention to detail and proactive problem-solving.

• Oversees and coordinates all day-to-day administrative and operational functions of the PA Program; independently prioritizes competing demands to ensure smooth, continuous program operations.
• Directly supervise administrative support staff; delegate tasks, manage workflows, provide training, and ensure operational continuity during peak periods.
• Manages accreditation-related data collection, documentation, reporting, and timelines; supports self-studies, site visits, and continuous compliance with ARC-PA and institutional standards.
• Serve as the primary lead for program-specific software (LMS, student tracking, scheduling); troubleshoot issues and recommend new solutions to improve efficiency.
• Monitor, manage, and project the program budget; serve as the primary contact for financial reporting and fiscal inquiries.
• Ensure the accurate and confidential management of student, faculty, and staff records in strict adherence to institutional policies and FERPA.
• Analyze program data and apply statistical concepts to generate reports that support program evaluation and strategic initiatives.
• Assist faculty with identifying, applying for, and administering grants, including coordinating with institutional grants offices and funding agencies.
• Coordinate administrative support for program committees and serve as the key representative to campus partners and external community stakeholders.
• Collaborate with Human Resources on recruitment, onboarding, and personnel actions to ensure compliance with institutional requirements.

• Education:
  
  Bachelor's Degree Required
• Level and Type of
  
  Experience:
  
  Two (2) years relevant experience in a college or university setting
• Advanced critical thinking, sound judgment, and the ability to independently prioritize competing demands in a fast-paced environment.
• Proven ability to lead and supervise staff, delegate work, and foster collaborative, accountable team environment.
• Advanced proficiency with Microsoft Office (Excel, Word, PowerPoint, Access).
• Ability to support, manage, and troubleshoot complex program technologies, including learning management systems (LMS), student tracking software, and accreditation data systems.
• Knowledge of budget software, financial tracking, and the ability to analyze and project program budgets.
• Ability to apply basic algebraic and statistical concepts to program operations, data reporting, and accreditation needs.
• Ability to communicate professionally with diverse stakeholders and adhere to strict confidentiality standards (FERPA) and ethical practices.

US-VA-Norfolk