Certified Medical Assistant

This role provides comprehensive clinical and clerical support within a busy ENT specialty practice. The Certified Medical Assistant helps manage patient flow, supports in-office procedures, coordinates referrals, lab and radiology orders, and assists with surgery scheduling. The position offers broad exposure to ENT and allergy care, close collaboration with physicians, residents, and nursing staff, and strong opportunities for professional growth.

• Control the flow of the clinic by efficiently managing patient movement through visits and procedures.

• Provide clear and compassionate patient teaching, including visit expectations, instructions, and follow-up care.

• Send prescriptions accurately and promptly as directed by providers.

• Place referrals at the time of visit as ordered and task the office nurse with follow-up on those referrals.

• Place lab orders, provide lab requisitions to patients at checkout, and log all lab orders for tracking purposes.

• Place or notate radiology orders that need to be scheduled and maintain a log of radiology orders for tracking.

• Coordinate surgery scheduling with the designated scheduler, including printing lab orders, reviewing surgery packets with patients, and providing detailed pre- and post-operative instructions.

• Prepare surgery packets for the office nurse to coordinate pre-operative appointments and other related tasks, and log surgeries that are scheduled or pending.

• Send tasks to the office nurse for items that cannot be completed in clinic, such as obtaining additional patient records or initiating FMLA and other paperwork.

• Perform document scanning as able to support efficient record management and assist with clinic workflow.

• Set up and assist with minor in-office procedures, ensuring proper preparation of rooms, instruments, and supplies.

• Process instruments according to clinic protocols to support safe and efficient patient care.

• Provide the office nurse with an end-of-day summary log, including new surgery patients and dates, referrals needing scheduling or notes sent, paperwork packets requiring completion, and other follow-up items.

• Conduct triage activities as appropriate, including gathering patient information and concerns.

• Take and record vital signs accurately and consistently.

• Maintain strong clerical and organizational practices, including managing insurance-related tasks and documentation.

• Certified Medical Assistant or Registered Medical Assistant credential.

• Medical Assistant diploma.

• Basic Life Support (BLS) certification.

• 6 months to 1 year of experience working as a Medical Assistant.

• Experience as a surgery scheduler, with the ability to be cross-trained while focusing primarily on Medical Assistant duties.

• Back office experience in a clinical setting.

• Strong insurance knowledge and ability to handle clerical and organizational tasks.

• Ability to perform triage, including assessing patient needs and gathering clinical information.

• Proficiency in taking and documenting vital signs.

• Willingness and ability to travel between Norfolk and Virginia Beach clinic locations as needed.

• ENT or allergy clinic experience is a plus.

• Experience working in a specialty practice environment with diverse patient needs.

• Strong attention to detail in logging orders, surgeries, and follow-up tasks.

• Excellent communication skills for patient teaching and coordination with nurses, physicians, and schedulers.

• Ability to work in a fast-paced, educational environment and collaborate with residents.

• Interest in professional growth and developing within a specialty practice setting.

This position is based primarily at a Norfolk ENT…