Front Desk Agent

Residence Inn Norfolk 1590 N Military Hwy Norfolk VA 23502 USA

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check‑out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co‑workers.

• Understand the mission, vision, and goals of the hotel.
• Prioritize and work efficiently with limited supervision.
• Effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
• Basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services, and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Education: High School diploma or GED equivalence

Experience: 1 year of Customer Service experience preferred

Additional: Will be required to work flexible scheduled shifts based on business needs

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests.
• Ability to stand for extended periods of time.
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests in normal in‑person and phone conversation.
• Ability to bend and twist, push and pull, stoop, and kneel.
• Ascend and descend a ladder.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: se