Banquet Server - Hilton Norfolk Main

The Banquet Server is responsible for food and drink service at banquet events. The Banquet Server will also assist with the setup, breakdown, and cleanup of all banquet functions in accordance with the BEO and standards, specifications, and inventories. The Banquet Server maintains a clean, sanitary, and safe event area at all times to ensure a quality experience is delivered to guests.

The successful Banquet Server will ensure quality and efficient guest service, maintain cleanliness and organization standards, and have exemplary attendance.

Level One Responsibilities of Gold Key|PHR hourly Associates include:

• Know your job:
  Complete job skills training, understand property standards, listen attentively during pre-shift briefings, and seek clarification when needed. Apply training to accomplish tasks effectively.
• Be on time:
  Follow attendance guidelines, report to work punctually in uniform, and adhere to clock-in and clock-out procedures.
• Be on stage:
  Maintain a friendly, approachable demeanor, follow personal appearance standards, be well-groomed, and practice good personal hygiene.
• Serve:
  Conduct yourself professionally and collaboratively with guests and colleagues, adhering to the company’s service culture, "The Keys to Making it Right."
• Work smart:
  Understand shift needs, utilize resources properly, complete tasks methodically and promptly, paying attention to details.
• Use your tools:
  Utilize approved tools and checklists to complete assigned tasks.
• Measure Up:
  Produce work that meets departmental standards in volume and quality, and meet goals set by department leadership.
• Respect the space:
  Keep your work area clean and organized; report deficiencies promptly.
• Be safe:
  Report unsafe conditions, practices, or violations in accordance with company policy.
• Support the Team:
  Cooperate with colleagues and supervisors to foster a positive work environment, carrying out responsibilities professionally.
• Other duties as assigned.

Specific responsibilities for this role and department include:

• Setting up banquet functions and spaces.
• Setting tables according to standards.
• Serving food and beverages promptly and efficiently to ensure guest satisfaction.
• Maintaining neatness and cleanliness of the function room and station per policies.
• Properly clearing in-room and aisle trays, and breaking down buffet or other food service tables and equipment.
• Assisting with setting up and breaking down buffet and other food service tables and equipment.
• Providing guest services professionally, exceeding guest expectations.
• Familiarity with various setup configurations for each function room.
• Completing assigned sidework and checklists.

Education:

High School Diploma or Equivalent Preferred

Experience:

Previous high-volume restaurant or banquet service preferred

Skills:

Able to work an entire shift standing and walking