Night Audit Sun - Thu

# Night Audit FT Sun
- Thu Wyndham Garden Downtown Norfolk, VA
- Norfolk, VA 23510## Overview Salary Range $16.00 - $17.50 Hourly## Description
** JOB RESPONSIBILTIES:
*** Be in proper uniform, with a nametag.
* Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction.
* Communicate effectively with guests as well as team members.
* Knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, local attractions and expected arrivals/departures and scheduled daily group activities.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Answer telephone within 3 rings, using correct greeting and telephone etiquette.
* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
* Verify guest information upon arrival and departure.
* Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
* Maintain and secure a cash bank to perform job functions.
* Obtain method of payment from guests (credit or cash)
* Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.’s. Process adjustments, rebates, paid outs, and credits as required. Post and audit Banquet charges.
* Maintain all guest information and hotel occupancy status using hotel operating systems.
* Process adjustments, rebates, paid outs, and credits as required.
* Reconcile telephone calls and miscellaneous accounts and audit all miscellaneous charges. (Banquets, Bars etc.)
* Verifies package postings on house accounts, runs end of day program & close day and checks that interfaces are up and running.
* Run morning reports and backup reports and distribute them accordingly.
* Print express check out folios and distribute.
* Review the Night Audit checklist and verify that all work has been completed.
* This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations of the position.## Qualifications
*
* PHYSICAL REQUIREMENTS:

*** Exert physical effort in lifting and or transporting at least 25 pounds.
* Push/pull carts and other equipment up to 100 pounds.
* Endure various physical movements throughout the work areas.
* Work environment includes front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
* Must be able to stand and exert well paced mobility for lengthy periods of time.