Workers Compensation Specialist - Norfolk, VA

Workers Compensation Specialist - Norfolk, VA

Requisition Number: RISKM
013835

Posted: January 8, 2026

Full-Time

Salary: $60,000 USD per year

Locations: Norfolk, VA 23510, USA;
Hampton, VA USA

Pay or Shift Range: $60,000 USD to $70,000 USD (Estimated)

Travel Required: Yes

Essential Functions:

• Receive, review, and process workers’ compensation claims promptly and accurately.
• Maintain detailed documentation and ensure timely reporting to insurance carriers.
• Ensure all claims and processes comply with state and federal workers’ compensation laws.
• Serve as the primary point of contact for employees regarding claims and benefits.
• Collaborate with insurance providers, medical professionals, and internal HR teams.
• Facilitate return‑to‑work programs and modified duty assignments when necessary.
• Track claim status, costs, and trends to identify risk areas.
• Prepare regular reports for management on claims activity and compliance metrics.
• Accurately process claims and maintain compliance with regulations.
• Strong understanding of workers’ compensation laws and related policies.
• Ability to review claims data, identify trends, and recommend improvements.
• Clear and empathetic communication with employees, medical providers, and insurance carriers.
• Resolve claim issues and facilitate return‑to‑work solutions effectively.
• Handle sensitive employee and medical information with discretion.
• Manage multiple claims and deadlines efficiently.
• Ability to communicate effectively, collaboratively, and problem‑solve effectively with employees across various levels of the organization.
• Ability to foster a culture of collaboration.
• Ability to prioritize well and communicate in both written and verbal forms.
• Ability to coordinate risk management/safety efforts throughout various departments.

Position requires employee to be able to pass a background check and drug screen as required for this job.

Xylem Tree Experts and Kendall Vegetation Services provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

This is a full‑time position that offers health insurance benefits for medical, vision, and dental, as well as the option to enroll in a 401K.

As part of our commitment to efficiency and innovation, we may use artificial intelligence (AI) tools during the recruiting and onboarding processes. These tools assist with tasks such as resume screening, interview scheduling, and communication. All decisions regarding hiring and employment are ultimately made by our human team. If you have questions or concerns about this process, please contact our HR department.

Yes. Some travel may be required.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.