Absence Management Analyst

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.

In support of over 225,000 residents, regional neighbors, and visitors from all over the world, the City of Norfolk employs over five thousand hard‑working, agile, and accountable individuals who each play a vital role in making Norfolk the unique and authentic city of the future that its citizens deserve and demand.

Diverse. Agile. Accountable. The City of Norfolk is building a best‑in‑class case management program to deliver absence & disability management services to our employees. Norfolk’s Human Resources Team has an immediate opening for a dynamic Total Absence Management Analyst to manage a large volume of disability and leave cases of varying types and complexity and who will serve as the Subject Matter Expert (SME) providing guidance and expertise to the HR team, employees, managers, and other key business stakeholders in Federal, State, local and the City's leave, salary continuation, disability, Worker's Compensation, Transitional Return‑to‑Work and Job Accommodation policies and programs.

In addition, the Human Resources Analyst is the first point of contact for all escalated cases and works to resolve identified issues and gaps; leads and conducts quality assurance and audit control activities to ensure program and regulatory compliance; and is responsible for all data reporting and analytics across the various leave and disability benefit lines.

For employees, the Total Absence Management Analyst team serves as the face of Human Resources and is expected to embody the City's core values of accountability, integrity, innovation, and respect. This position offers unlimited potential for professional and career advancement for the successful candidate who demonstrates outstanding attention to detail and organizational skill, significant experience in all aspects of absence management, as well as vendor management of the City’s self‑funded workers compensation and disability management vendors.

The analyst is expected to perform with a high degree of confidentiality and enthusiasm for public service in a demanding, strategic and supportive Human Resources environment in which the analyst will need to balance the priorities of both employees and the City.