Naval​/Marine Corps Intranet End User Support; On-Site

Exclusion States/Districts

AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY

Location:

COMNAVSURFLANT (CNSL), Naval Base, Norfolk, VA

Are you ready to make a meaningful impact supporting the U.S. Navy? We’re seeking a skilled Naval/Marine Corps Intranet (NMCI) End User Support Technician to ensure user access to critical systems, applications, and peripherals.

The Naval/Marine Corps Intranet (NMCI) End User Support Technician provides command‑level support to internal naval system users and peripheral devices.

5 years of experience working with NMCI networks

High School diploma

• Above average experience providing customer support to internal systems (e.g., phone, email)
• Above average experience providing help desk support to the NMCI network
• Above average experience in submitting Move/Add/Change (MAC) and account build out requests
• Strong knowledge of Secretary of the Navy (SECNAV) Manual-5510 and Secretary of the Navy Instruction (SENAVINST) 5239.1 publication series
• Excellent oral and written communication skills
• Strong attention to detail skills
• Ability to establish and maintain positive interpersonal relationships
• Ability to collaborate and problem‑solve in a team environment

• Assignment Location – COMNAVSURFLANT (CNSL), Naval Base, Norfolk, VA;
  Consists of travel up to a 50‑mile radius
• Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Typing, communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

Must have an active Secret security clearance to be considered;
Ability to maintain a DoD Clearance

• U.S. Citizenship

• Covers 10‑year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• A check of local law enforcement agencies with jurisdiction over the areas where the applicant has lived, worked, or attended school
• Education check – Attendance and Degrees
• Employment verification – may include interviews of supervisors and/or co‑workers
• Corroboration of unemployment
• May include reference interviews
• May include interviews of the individual, former spouse(s)
• Confirmation of all residences
• Verification of public record information

• Provides NMCI/Flank Speed end‑user support
• Assists the CNSL Information Technology (IT) Manager on the maintenance and upkeep of the headquarters and ashore
• Manages, maintains, and tracks NMCI seat and peripheral Contract Line Item Number (CLIN) orders for all headquarters and ashore subordinate commands
• Develops project and program plans and milestones
• Participates in program reviews, status assessments, project and program planning, and project status reviews
• Provides periodic NMCI Program Maintenance reports to the Chief Information Officer (CIO) to support annual budget reviews for NMCI services
• Responds to technical issues for the CNSL staff in support of the CNSL readiness assessment mission
• Provides hands‑on assistance for non‑help desk related issues
• Configures laptops for remote access for CNSL staff travel
• Maintains an accurate inventory of NMCI and government assets
• Provides end‑user support for NMCI hardware and software including various Microsoft products
• Assists with printer and peripheral device support

The annual projected pay range for this position is $50,528 – $61,508 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.

Oxley Enterprises, Inc. offers a full array of benefits including:

• Medical, dental, vision and…