Job Description & How to Apply Below
Who We Are
Mode5 is a leading IT Managed Services company providing world‑class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist. You will support many technologies, while partnering with talented people in your everyday work.
JobTitle
IT Support Specialist I
Department & Location- Support
- Norfolk, Virginia
Regular Full‑Time
What You Need- Minimum 1 to 2 years of remote and onsite desktop support experience
- Direct experience with Windows 11 and Microsoft 365
- Hands on experience with Active Directory user administration and basic networking
- Managed Services or Technology Consulting experience a plus
- Troubleshoot and resolve user support issues while maintaining customer satisfaction.
- Support desktops, software, and networks in multiple environments.
- Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.
- Free Fridays! – Every other Friday off. Paid!
- Competitive Compensation
- Medical, Dental, and Vision Insurance
- Simple IRA Savings Plan with Company Match
- Certification Assistance and Bonus Reward Program
- Paid Holidays and Vacation Days
- Causal Work Environment
- Employee Social Events
- Life Insurance Coverage
- Incidental Telecommuting
- Employee Referral Bonus
Must be available to work at our Norfolk office.
We are an Equal Opportunity Employer
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