Software Support Engineer

Cydecor is a premier Federal Government solutions provider, delivering differentiated innovations in mission systems and business platforms. We leverage leading-edge secure systems and software development, backed by industry-leading subject matter expertise, and business intelligence to enable decision-support and remain ahead of ever-evolving national security challenges.

Our success rests squarely on three bedrock principles:
People, our center of gravity;
Mission, what inspires us; and an unyielding commitment to Excellence, what separates us.

The Navy Readiness Reporting Enterprise (NRRE) is seeking a Software Support Engineer to join our team in Norfolk, VA.

In this role, you will provide essential technical support for the NRRE system by working closely with end-users, development teams, and system engineers to troubleshoot, resolve, and optimize software performance.

Ideal candidates will be adept in managing user issues and system integration while maintaining a high level of security and operational efficiency.

• Technical Support:
  Assist Navy personnel and other stakeholders with NRRE software issues, including installation, configuration, and usage-related concerns.
• Issue Troubleshooting & Resolution:
  Diagnose and resolve software issues by analyzing logs, debugging, and working with development teams to implement fixes.
• Bug Identification and Reporting:
  Identify software bugs, document them, and collaborate with the development team to ensure timely resolution.
• Communication with Stakeholders:
  Serve as the primary point of contact for users, providing updates and guidance regarding issue resolution.
• Software Testing and Validation:
  Help test new releases and patches to ensure system stability and functionality within the NRRE environment.
• Documentation:
  Develop and maintain user guides, FAQs, and knowledge base articles to support NRRE users.
• System Monitoring:
  Proactively monitor NRRE software performance, ensuring early detection and resolution of potential issues.
• Collaborating with Development Teams:
  Work closely with software developers to understand system architecture and provide feedback based on user needs.
• Collaborating with System Engineering Team:
  Coordinate with system engineers to address hardware, network, and system infrastructure issues impacting software performance.
• Training:
  Provide training to Navy personnel and other end-users to ensure their effective use of the NRRE software.
• Operations:
  Execute tasks related to the contract team system and facility access requests. Perform other functions in support of the Operations Manager as required.

• At least 3 years of experience supporting users of web-based software applications.
• Proficiency with performing documentation, reporting, and communication tasks using Microsoft Office suite (e.g., Word, Excel, PowerPoint, and Outlook).
• An active, Secret-level security clearance - required for handling sensitive or classified information.
• Keen verbal and written communication skills - must be able to clearly communicate technical details and solutions to both technical and non-technical stakeholders.
• Excellent time management skills - ability to prioritize tasks, manage multiple support requests, and meet deadlines in a fast-paced and secure environment.

• Experience with Navy Readiness Reporting:
  Familiarity with Navy readiness reporting systems is highly desirable, aiding in understanding the specific needs of NRRE users.
• Previous software support experience supporting Navy operational users.
• Prior experience in software support roles, particularly in a defense or military setting is preferred and will be beneficial in troubleshooting and resolving issues efficiently.
• Experience using Microsoft SharePoint for Knowledge Management tasks.

• Interim or Active DOD SECRET

• Bachelor’s or Associate degree preferred.

M-F, hours range from . A couple of hours during the weekend every 5-6 weeks.

Cydecor offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term…