VTC & Mobile Device Support Specialist role at Prevailance, Inc.
Job Overview:
Provide technical services supporting day‑to‑day functionality and modernisation of staff VTC systems, ensure VTC readiness, manage secure mobile platforms, and offer support for government mobile devices across Navy ashore commands. Travel may be required.
- Provide technical services supporting maintenance, modernization, and day‑to‑day functionality of staff VTC systems
- Ensure VTC systems are fully operational each day and communicate outages or scheduled maintenance to command leadership
- Schedule and manage VTC resources; initiate and support video conferences
- Provide configuration, troubleshooting, and end user support for government mobile devices, including iOS, Android, and DoD-approved platforms
- Maintain accurate inventory records and support logs for VTC and mobile device equipment
- Assist end users across ashore Navy commands with VTC and mobile device needs
- 5+ years of experience with VTC systems (Cisco, Polycom, Zoom Gov, etc.) including setup, configuration, and troubleshooting
- 5+ years supporting iOS, Android, and secure DoD mobile platforms (e.g., Samsung Knox, Apple DEP)
- Experience managing inventory and documentation for VTC and mobile device equipment Desired Qualifications
- Associate’s or higher in IT, Electronics, Telecommunications, or a related field
- CompTIA A+ and/or Network+
- AVIXA CTS certification
- ITIL Foundation
- Familiarity with military rank and organizational structures
- Knowledge of military terminology
- High School diploma or GED
- CompTIA Security+ (DoD 8570 compliant)
- Microsoft 365 Certified:
Modern Desktop Administrator Associate
- Ability to obtain and maintain a Secret security clearance
- Medical Insurance
- Tri Care Supplemental
- Dental Insurance
- Vision Insurance
- Life & Accidental Death & Dismemberment (AD&D) Coverage
- 401(k) Plan with Company Matching Contributions
- Paid Time Off (PTO)
- 11 Paid Holidays
- Education Reimbursement Program
- Computing Device Reimbursement Program
Prevailance, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, citizenship status, marital status or any other consideration prohibited by law or contract. Prevailance, Inc. participates in E-Verify and is VEVRAA Compliant.
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